CEX.IO - I hope did not steal my money

[amatella]

Important UPDATE!!
The importance of the update consists that not have an update. CEX.IO account ask me information and then not reply.. same behaviour on their ticketing system. Thousand excuses but no concrete answer and obviously no resolution of the problem.
Now is twenty-fifth day from I made the sepa transfer and no 1 euro was credit on my account.

CEX.IO WAKE UP!!

[amatella]

Another update, Natalie from cex.io reply to my ticket (I've linked it in a previous post). This is the reply:

Natalie Today at 10:23
Dear ######### ,

May I apologise one more time for such a delay and inconveniences you have to face.

We have sent the request to our partner bank in order to investigate the location of your funds. Please, note that  due to all the specification of bank processing it may take some time to be completed. Thus, with all respect we are asking you for your patience.

Please, be sure, that we are doing our best in order to help you, and those delays makes us feel terrible in most cases because we cannot influence on the speed of the process.

Once we get the update we will inform you back promptly.
Best Regards
Natalie
Support Team

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Avatar   ######## Today at 10:35 (this is my reply)

Sorry but I can't believe you. I cannot believe that you cannot immediately call your bank or your partner to ask about. This is a simple bank transaction. So information about, are very very simple reperibile..
I think that this is again another message to waste time .. how much days I have waiting before you reply to this specific message?
I want know exactly WHEN my money are credit in my cex account.
You cannot simply delay at this reply telling me that you don't know. If don't know you, who must know? It's logical, you don't think?
So to repeat: I have to waiting 1 day / 2 day / 3 day / another week? At this question you can't not reply.