Help please return the wallet

[RArtemA]

Help me please. Half a year ago I installed the Electrum on the PC. Created on it a purse with 2 x factor authorization. I wrote a seed and I have it. He transferred money to him and was pleased. Recently, a problem happened with the PC and I had to reinstall the OS. Month 3, I was calm, because I knew that I have a seed. But recently I decided to restore the purse and I did not succeed. Enter the seed in the line for it, but the "next" button is not activated! When I try to restore my two-factor wallet with the help of usual when entering the seed, it's the same problem, but if you choose bip39, then it seems like the process goes on, but the purse created is empty, without any history of translations! What do I do friends? I really hope for your help.

[cryptoblackhat]

What type of seed do you mean? Was it a seed for your wallet itself, or a seed for the 2FA method (such as Google Authenticator)?

The distinction is important. If you protected your wallet using some 2FA token as well, then you probably need both seeds. I'm not familiar with how older versions of Electrum may have implemented this protection, but if your wallet file is encrypted and needs the 2FA token to decrypt it, there may not be much chance to recover without having both.

[bitmover]

Help me please. Half a year ago I installed the Electrum on the PC. Created on it a purse with 2 x factor authorization. I wrote a seed and I have it. He transferred money to him and was pleased. Recently, a problem happened with the PC and I had to reinstall the OS. Month 3, I was calm, because I knew that I have a seed. But recently I decided to restore the purse and I did not succeed. Enter the seed in the line for it, but the "next" button is not activated! When I try to restore my two-factor wallet with the help of usual when entering the seed, it's the same problem, but if you choose bip39, then it seems like the process goes on, but the purse created is empty, without any history of translations! What do I do friends? I really hope for your help.

What do you call seed? Is a group of words, the mnemonic phrase?
How many words do you have??

If your wallet was originally created in Electrum, your mnemonic phrase is not BIP 39. There is another option to recover your wallet from the mnemonic phrase without clicking bip39, that must be the problem.
Electrum uses it own standard.

[jseverson]

Are you sure you didn't make a typo? How Electrum works is that you have to write your seed somewhere, and you need to type them all over again to initialize your wallet. This means that if you still have your original copy, it has worked before, and is therefore correct. It would probably be safe to assume, then, that there are no technical issues at all, and the problem is on your end.

It's very possible you're simply misreading or mistyping a word or two. (Example: the correct word is sea, but you typed it as see or wrote it such that it looks like see, etc.)

[banana123321]

你確定你沒有輸錯嗎？

[jaac]

Contact the site support I'm sure they should have contact information like email or customer service.

[apimembership]

Probably if you give more info, it would be easier to help you. Can you describe what seed you have? Are you sure that you have right seed and did you write it right?