They are slow as fuuuuuuuck.
Dear Astargath,
Thank you for your comment.
It looks like you have an unpleasant experience with our company and we would like to assist you.
Please be so kind to describe your situation and provide us with the user ID or ticket number.
You can leave your reply here or send it to us via personal message.
I have already dealt with you guys, I left a neutral rating here on bitcointalk on your profile like 8 months ago saying your service was slow and it seems that almost 1 year later it still is, you really need to fix your shit.
Dear Astargath,
We are sorry to hear our services didn't meet your expectations.
As 2017 has shown explosive growth of interest to cryptocurrencies, we have been an exchange of choice for many of those who were just joining the market. Our user base grew 200% that year. That growth has put additional pressures on our support and the system itself.
However, it made us even stronger and we put all our strength and effort to provide the best services to our clients.
From that time we have been constantly working on the improvements to our platform, making our product more suitable for the users and fulfilling their needs and requests.
Our Team has been working non-stop so that our clients could continue using our services uninterrupted.
We want to thank you for your feedback and really appreciate it as it helps us to get better.
Here, at CEX.IO, will definitely keep up the hard work and continue enhancing our service to provide our users with the very best experience.
We will happily assist you with any of your queries.
Please do not hesitate to contact our Support Team 24/7 using this direct link:
https://support.cex.io/hc/en-us/requests/new
