BTC-E ignorance

[SgtMarmite]

Dear BTC-E support,

first, I would like to say that this is my 3rd support ticket. My first two support tickets are being ignored and I've choosed to close them. On November 12th, I've wire-transfered money (500 USD) to my btc-e account. It has already been 23 days since I've made the transaction. I would like to know, why are you ignoring your paying customers. In my state, this is considered illegal behaviour. Since I am from Czech republic, where your bank is housed, I am determined to contact them on Monday due to this unpleasant affair. The transaction was valid and confirmed, and I know, that the money arrived on your account. My bank confirmed, that I filled all the fields correctly, so there is no problem on my side. I am sending you all the documents I have regarding the transaction. One is a statement in a pdf file from my bank and the other one is a scanned order of payment in 300dpi jpg. I hope this will be enough, since I want you to solve this asap. However if anything else is needed, please do not hesitate to contact me. I would like you to know, that I am very unsatisfied with your ignorance and lack of any interest in helping me and I want you to be sure, that I won't let this just fade away.

Thanks in advance,

D.Novotný

This is my 3rd support ticket. My first two tickets were succesfully ignored. Had anyone actually managed to solve this ?
Im so mad.

[devthedev]

I've emailed their support team before and it took over 2 weeks to get a response from them sadly.

And, the response was not too helpful.

[5craziest]

I'd find a different exchange.  With the support issues you mention, and the widespread allegations of ties to the Russian mafia, this is a high risk operation, imo

[de3mka]

Have you sent them a SEPA transfer or a regular domestic transfer (since their bank subsidiary is in Czech rep.)? I wanted to do that as well (to use a domestic transfer), but before sending them any money I have risen a support ticket.. still no reaction though.

[SgtMarmite]

I made a wire transfer from my czech bank to theirs czech bank, but my account is not in dollars, hence it was a payment in another currency. Since it's been almost a month already I am so mad that they've stole money from me, and I recommend everyone not to use their service.
I know I am not the only one and I am kinda curious how is it possible, that other people still use their service.

[de3mka]

I see, actually I've heard a lot of complaints about them, but personally I have only traded between BTC/LTC there and that was reliable. When it comes to fiat, I better use bitstamp and mt.gox (however mt.gox is ultra slow with processing fiat withdrawals, you have to count with it).

I hope they'll process your request, keep pushing.

[xIronCrossx]

Is it ok to exchange between alt coins and BTC on BTC-E? I would then transfer the BTC to my wallet and coinbase to get fiat.

[de3mka]

or you may want to try and post your problem here...
https://bitcointalk.org/index.php?topic=29698.1540

it's in russian, so use Google translator or something.
it seems that a lot of problems are being solved directly by a forum user btc-e.com, try contacting him in the thread or by PM.

[de3mka]

Is it ok to exchange between alt coins and BTC on BTC-E? I would then transfer the BTC to my wallet and coinbase to get fiat.

yes, it always worked for me. There is no need  for account verification to do that.

[letunovskeye]

de3mka, sorry to jump onto someone else's thread, but can you offer a summary of what personal  information is requested from bte-e to register an account?  Also what do they ask for verification if you decide to deposit some currency