My BTC-e account has been hacked !!!

[exploder123]

All my coins disappeared from my account on BTC-e. There was a money hold on my account and in the morning they sent me an message stating that the personal identification had been approved and that it will take them 5 days to release the hold. About 11.20 am GMT which was 6 hours before I got the email I signed into my BTC-e account and saw that all my coins had disappeared. I checked the transaction history and my Bitcoins had been transferred to the following address:

167PVcZthdRZUzvhfHYLPvKjGf7KtvukRo

I searched it into block chain and it seems like a normal personal address so I have definitely been hacked. When I searched it into google however it said that its linked to coinbase. Does this mean I should get in contact to coinbase to see if they have the account holder information ??

Also I made a ticket at the BTC-e support desk adn they haven't got back to me in over 2 days!! Can anyone give me any suggestions regarding if I can get my coins back ??

[exploder123]

I think I got emails from BTC-e but I am sure they were all from them. I don't open emails from people or companies that I don't know.

[Harley997]

I think I got emails from BTC-e but I am sure they were all from them. I don't open emails from people or companies that I don't know.

email addresses can be spoofed

[klok]

Doesn't it say somewhere in BTC-e that they will never email you?  It sounds like you got a legit looking phishing email and fell for it.  Sorry.

[Sephera]

Do they have 2 way Authentication?

[exploder123]

I have received emails regarding the tickets I have sent but I can't recall any others. But yh I must have fell for a dodgy email or something then. They do have 2 factor authentication but I didn't know how to use it. Guess I just have to learn from this mistake. Hope BTC-e can help in someway to prevent it happening to me or others again!