Hashboard Not Working, USA Repair Sites Non-responsive

[alpinemo]

Hi everyone,

One hashboard on one of my S9 miners is out. I contacted Bitmain by email and they keep sending me to the webpage with instructions on shipping the miners.

I am in the USA. There are two repair locations in California and one in Washington state. I tried calling them to confirm before sending out the miner but they don't respond to the phone.

The miner is still under warranty.

Anyone else with experience in sending a faulty miner for repair under warranty?

Please help me out. Thanks.

[ccgllc]

I've sent to the California location.  Zero communication but received replacement equipment directly from China 2-3 weeks later.