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r3wt (OP)
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December 10, 2013, 07:22:27 PM
Last edit: December 11, 2013, 06:18:05 PM by r3wt |
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This issue was resolved finally, however i am very displeased by how i was treated by Roger, the owner or manager of bitcoinstore, who asked me to take my business somewhere else in the future, because i was cussing. I wouldn't have been cussing if my issue would have been handled and an effort to keep me in the loop were made. i was basically in the dark until i talked to Zlatko, the support/Operations Manager, who filled me in and caught me up to speed. I have been a loyal and a repeat customer. Zlatko helped me, but it took alot of badgering MemoryDealers in pm for me to get the email address. why would you act like this. I emailed the support@bitcoinstore address repeatedly and got no response. i even tried emailing old support tickets. In the end i wouldn't have got it figured out if i wouldn't have pm'd roger and bugged him about it, but why should it have ever escalated to that point? it should have been resolved via support instead of the forums. very unprofessional.
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My negative trust rating is reflective of a personal vendetta by someone on default trust.
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MemoryDealers
VIP
Legendary
 Offline
Activity: 1052
Merit: 1155
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December 11, 2013, 12:30:22 AM |
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We have replied to your emails and PMs.
Please check your spam filters.
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r3wt (OP)
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December 11, 2013, 12:33:41 AM |
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We have replied to your emails and PMs.
Please check your spam filters.
this is odd. normally i get all your emails, but i haven't gotten a single one.  so can you tell me whats going on in pm or something? |
My negative trust rating is reflective of a personal vendetta by someone on default trust.
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r3wt (OP)
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December 11, 2013, 03:25:13 AM |
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they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email slatska@bitcoinstore.com, and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me. |
My negative trust rating is reflective of a personal vendetta by someone on default trust.
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TheFootMan
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December 11, 2013, 05:10:16 AM |
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they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email slatska@bitcoinstore.com, and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me. How long have you waited since you placed the order before posting here? |
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r3wt (OP)
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December 11, 2013, 05:16:22 AM |
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they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email slatska@bitcoinstore.com, and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me. How long have you waited since you placed the order before posting here? well, i've never had problems from them in the past, but i couldn't get a response from them via email, so i kinda started freaking out a bit. |
My negative trust rating is reflective of a personal vendetta by someone on default trust.
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TheFootMan
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December 11, 2013, 09:34:52 PM |
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they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email slatska@bitcoinstore.com, and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me. How long have you waited since you placed the order before posting here? well, i've never had problems from them in the past, but i couldn't get a response from them via email, so i kinda started freaking out a bit. As a thumb of rule allow at least 24 hours before panicking. And for some services with loads of support requests, allowing 72 hours is not unreasonable. |
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ThBitCollective
Newbie
Offline
Activity: 30
Merit: 0
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January 09, 2014, 03:41:52 AM |
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This issue was resolved finally, however i am very displeased by how i was treated by Roger, the owner or manager of bitcoinstore, who asked me to take my business somewhere else in the future, because i was cussing. I wouldn't have been cussing if my issue would have been handled and an effort to keep me in the loop were made. i was basically in the dark until i talked to Zlatko, the support/Operations Manager, who filled me in and caught me up to speed. I have been a loyal and a repeat customer. Zlatko helped me, but it took alot of badgering MemoryDealers in pm for me to get the email address. why would you act like this. I emailed the support@bitcoinstore address repeatedly and got no response. i even tried emailing old support tickets. In the end i wouldn't have got it figured out if i wouldn't have pm'd roger and bugged him about it, but why should it have ever escalated to that point? it should have been resolved via support instead of the forums. very unprofessional.
Glad to hear that someone can get their issues taken care of, Ive been having issues with them since Dec 1 2013. As far as I can tell, the ol' bait-and-switch con is still a thing... No responses to support tickets in the last 19 days... same phantom "emails" yadda yadda |
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TheFootMan
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February 08, 2014, 10:32:55 PM |
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they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email slatska@bitcoinstore.com, and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me. Not sure what e-mail provider you use, but aol rejects anything with bitcoin in the subject, but if there were rejections, bitcoinstore should get notification. |
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