Jaxx password restore (need help!! cash lost!!)

[nordicdatapost]

Hi guys im having trouble restoring my Jaxx wallet, my friend accidently sent (BTC) to my old Jaxx wallet. I have a screenshot from the password of the mobile wallet. I dont know how to use it.

Here is screenshot of some of the letters. Can someone help! Please!https://ibb.co/j6dSJ9

[NeuroticFish]

Hi guys im having trouble restoring my Jaxx wallet, my friend accidently sent (BTC) to my old Jaxx wallet. I have a screenshot from the password of the mobile wallet. I dont know how to use it.

Here is screenshot of some of the letters. Can someone help! Please!

I don't know how this password would help you, since you need a 12-word backup phrase: https://support.decentral.ca/hc/en-us/articles/217876758-What-is-a-Backup-Phrase-How-does-it-work-
Then, if you got that phrase, you can try to restore: https://support.decentral.ca/hc/en-us/articles/218375587-How-do-I-restore-Jaxx-Wallet-on-another-device-
Important, this will overwrite current wallet, so you better do this on a different device than your main wallet.


PS. I don't use Jaxx, I've only done some research for you, I hope that I've got this right. Good luck!

[jhenfelipe]

Are you sure that it's from Jaxx? I have installed Jaxx android app before and it didn't give any password, you will only have a 12-word Backup Phrase like in other wallets (refer to the link given by NeuroticFish). Without it, there's no other way to restore your wallet.

Moreover, please keep in mind that info, including but not limited to passwords, backup phrase, and private key should not be shared in public for security.