Cointerra CTA1 went down, suggestions?

[linenoise]

Machine showed up Monday.  Today CTA1 is not mining at all making the machine 1/2 dead. I've contacted support... voice goes to a voicemail, email I'm in the queue.

I've rebooted, unplugged and waited awhile to plug back in and no luck.
PSU lights are all green, it sees the board yet shows 0 voltage to the cores.

CoreFreqs7   850
   CoreVolts0   0
   CoreVolts1   0
   CoreVolts2   0
   CoreVolts3   0
   CoreVolts4   0
   CoreVolts5   0
   CoreVolts6   0
   CoreVolts7   0
   Volts3.3   3225
   Volts12   1210

Appears to be running latest firmware.

I see they shipped their 1000th cointerra unit. Am I one of the lucky ones to have a problem pop up? Their moderated forums are slow for any postings to show up and well, they're moderated.

[linenoise]

A self followup in case anyone else has the same issues.

Cointerra released a new firmware. It somewhat helped. CTA1 is now working again.. at half the speed of CTA0.

I'm doing 75% of the hashrate that I was before the problems started.

[testerx]

My January unit keeps dropping the CTA1 board as well and the new firmware seems to have made things worse-now the CTA1 board is guaranteed to drop within a day whereas before it sometimes hung on for a day or two-I don't know if it's the firmware or just a shoddy board getting worse.  Even worse is that they shipped my unit missing the warranty stickers because someone was CLEARLY trying to get this board working at Cointerra but they apparently forgot to put new warranty stickers on, and left on the rubber feet as well (so I have 2 sets of rubber feet for this unit).  The new firmware seems to get a higher hashrate out of the CTA1 board, or at least it reports so locally, though on the pool it will sometimes bizarrely show a much lower hashrate than my other machine that shows the same hashrate locally-though apparently over the last day before the board dropped it was actually reporting the same rate on the pool as the other machine (the only time I've ever seen it do this oddly).  I'm honestly not sure what the hell is wrong with the CTA1 board but this machine definitely behaves crazily compared the other one that's been running rock solid for over a week.