CEX.IO is could be SCAM [IMPORTANT]

[cointicker]

**edited**

All payments received, thank you CEX

[bitskytr]

İt is looks ilke my withdrawal status.
Maybe i will get any news with you.


2018-01-29 15:10:30   -1000.00 USD   WITHDRAW   -   Credit card: -2794 Completed   3 days but there is no money coming into my account
2018-01-29 15:08:08   -2000.00 USD   WITHDRAW   -   Credit card: -2794 Completed  3 days but there is no money coming into my account
2018-01-27 13:10:56   -25.26 USD      WITHDRAW   -   Credit card: -2794 Completed   5 days but there is no money coming into my account
2018-01-25 20:36:36   -1047.00 USD   WITHDRAW   -   Credit card: -2794 Completed   7 days there is no money coming into my account
2018-01-25 07:17:29   -1953.00 USD   WITHDRAW   -   Credit card: -2794 Completed   7 days there is no money coming into my account



the latest situation is as above and also there is not any money coming into my bank and I have no money waiting for it my bank said.

userıd up115149936

The question in my mind is that?

Where are my money?

[fuckfbi]

This could be west-crest problems since its 1 week. Thats the day they banned alot exchangers. I know ADVcash disabled withdrawal to VISA that day too.
Not sure though.

[cointicker]

we are waiting a satisfactory answer from CEX support , CEX_IO aggrieved us!

[bitskytr]

 İ tried to MasterCard for withdrawal it works perfectly.
My money came to in a 1 minutes but visa withdrawal doesnt work.
Or cex dont send big money only send smaller money !!!!

Instrument: Payment Card - MasterCard
Requested amount: USD 25.37
Commission: USD 4.06
Total to be sent: USD 21.31

[fuckfbi]

İ tried to MasterCard for withdrawal it works perfectly.
My money came to in a 1 minutes but visa withdrawal doesnt work.
Or cex dont send big money only send smaller money !!!!

Instrument: Payment Card - MasterCard
Requested amount: USD 25.37
Commission: USD 4.06
Total to be sent: USD 21.31

Sounds even more because of VISA now. They closed only the VISA part that day, and mastercards is still going untill 27th feb if i remember right.

[CyberKuro]

No, cex.io is not a scam although it's facing withdrawal issue at the moment, it's not just you, there are a lot of customers complain about it.
You can try contacting CEX account to verify your withdrawal.
This problem caused by their payment partner though
you can read this;

We understand your concerns and we kindly ask for an apology for the delays in payment processing. Nevertheless, it does not depends on us but rather on our payment partner. They are currently overloaded with requests and do not manage to process them properly.
As for now, the payments in USD and GBP are rejected and the funds are turned back to users' accounts. Furthermore, we would like to inform that wire USD and GBP transactions will be temporarily disabled on the platform.

[bitskytr]

No, cex.io is not a scam although it's facing withdrawal issue at the moment, it's not just you, there are a lot of customers complain about it.
You can try contacting CEX account to verify your withdrawal.
This problem caused by their payment partner though
you can read this;

We understand your concerns and we kindly ask for an apology for the delays in payment processing. Nevertheless, it does not depends on us but rather on our payment partner. They are currently overloaded with requests and do not manage to process them properly.
As for now, the payments in USD and GBP are rejected and the funds are turned back to users' accounts. Furthermore, we would like to inform that wire USD and GBP transactions will be temporarily disabled on the platform.

Thierry is about usd  swift payment but Mine is visa card withdrawal

[magneto]

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.


I didn't receive any payments yet

Another Story is beginning here;

I have some friends who lives in London, I contacted with them today and requested to go the Adress of CEXIO, and then they just go to the given address of the CEXIO; 2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom guess what they found?The Answer is nothing! After that they expanded the investigation and found that this is an virtual office adress and 211 different company is registered on the same address

Second step after I got the answer below, I just tried to contact with the payment provider of the CEXIO which is given on payments page
the given address is Hentonunit LTD, 20 Ionos Street, 4th floor, Office 401, Egkomi, 2406 Nicosia, Cyprus I have contacted with one of my friend in Cyprus, but the answer is nothing, there are several companies there and they don't even know about CEX.IO, I got a phone number of Hentonunit LTD and called them but they also don't know about CEX.IO and they interrogated me.



My Request: 653243

Now I am asking again could you please tell me where is my money ?

I am starting to suspect about that CEXIO could be scam!

I doubt that they are actually a scam.

They are just poorly managed at the moment and with the problems with their processing banks, there has been numerous cases where people have submitted fiat withdrawals and it showed up as sent but in reality nothing has been sent by them.

They have addressed this issue I believe on the forum. If you want, pm them about this and they will most likely be able to cancel the withdrawal for you and you'll be able to get back your USD to your account which you can buy any crypto with, and then withdraw it.

Crypto withdrawals aren't affected afaik.

[bitskytr]

all of my outstanding transactions have been made with the current bank account as of today, but the time varies between 7 bank days and 3 bank days.


all my money bank account at the end.

[CEX]

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.


I didn't receive any payments yet

Another Story is beginning here;

I have some friends who lives in London, I contacted with them today and requested to go the Adress of CEXIO, and then they just go to the given address of the CEXIO; 2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom guess what they found?The Answer is nothing! After that they expanded the investigation and found that this is an virtual office adress and 211 different company is registered on the same address

Second step after I got the answer below, I just tried to contact with the payment provider of the CEXIO which is given on payments page
the given address is Hentonunit LTD, 20 Ionos Street, 4th floor, Office 401, Egkomi, 2406 Nicosia, Cyprus I have contacted with one of my friend in Cyprus, but the answer is nothing, there are several companies there and they don't even know about CEX.IO, I got a phone number of Hentonunit LTD and called them but they also don't know about CEX.IO and they interrogated me.



My Request: 653243

Now I am asking again could you please tell me where is my money ?

I am starting to suspect about that CEXIO could be scam!

Please update us on the status of your transaction.

[razvypp]

i have made around 40 withdraws to mastercard/vista in January and they were all instant, however, the same now, it seems they have delays again in withdrawing the money even to credit cards

[cointicker]

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.


I didn't receive any payments yet

Another Story is beginning here;

I have some friends who lives in London, I contacted with them today and requested to go the Adress of CEXIO, and then they just go to the given address of the CEXIO; 2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom guess what they found?The Answer is nothing! After that they expanded the investigation and found that this is an virtual office adress and 211 different company is registered on the same address

Second step after I got the answer below, I just tried to contact with the payment provider of the CEXIO which is given on payments page
the given address is Hentonunit LTD, 20 Ionos Street, 4th floor, Office 401, Egkomi, 2406 Nicosia, Cyprus I have contacted with one of my friend in Cyprus, but the answer is nothing, there are several companies there and they don't even know about CEX.IO, I got a phone number of Hentonunit LTD and called them but they also don't know about CEX.IO and they interrogated me.



My Request: 653243

Now I am asking again could you please tell me where is my money ?

I am starting to suspect about that CEXIO could be scam!

Please update us on the status of your transaction.

I have compeletly received my payments today afternoon, thank you very much CEX for your interest and patiance, I understand that CEX is not actually SCAM

[Winstar78]

Just curious,

how does the withdraw to cc work? How do you check received credit? Do you go on credit card web site to check balance and you see you have more than usual plafond?

thanks

p.s.: i am talking of real credit cards, not prepaid cards

[bitskytr]

İ sent xlm 1 hour ago but not credit yet.

Userıd up115149936


Edit: 2hours not credit
Edit2: 3 hours not credit yet.

[CEX]

İ sent xlm 1 hour ago but not credit yet.

Userıd up115149936


Edit: 2hours not credit
Edit2: 3 hours not credit yet.

Dear bitskytr,
Thank you for your post.

We are sorry for any inconvenience you may have faced due to this situation.

Kindly allow us to inform you that currently, XLM deposits and withdrawals might be delayed.
Please rest assured that our Tech Team is doing their best to fix this issue and stabilize the XLM transactions.
You may check the updates on our Status Page: https://status.cex.io/

Please also be advised that your request is under review by our relevant team. They will thoroughly investigate it and provide you with the updates via email as soon as possible.

Your patience and understanding on this matter will be more than appreciated.

[bitskytr]

Send back so.

İ Said but Do nothing

Send back my xlm

13 hours passed

Edit: credit load just, after 20 hour later but ı never ever use again Cex.

[CEX]

Dear bitskytr,

Thank you for informing us that your issue was solved.

We are very sorry that you were upset by your experience with CEX.IO.

We ask you to understand that all online services suffer from occasional disruptions and outages and we are doing all we can to sustain the full functionality of trading processes, however sometimes, we have to provide unforeseen maintenance.

Please accept our apologies for the inconvenience.