Not receiving funds

[electrum-man]

So I was getting a refund from G2A on a payment that didnt go through, when they sent me the money my electrum client just says +0. and my balance is "synchronizing" even when i leave it open for 2+ hours.

If theres anything else I need to give you guys, please let me know, otherwise please help.

[TryNinja]

What's your OS? Which version of Electrum are you using?

Try to go to the folder %appdata%\Electrum and delete the "blockchain_headers" file. Then, open Electrum again and wait a few minutes for it to synchronize.

[electrum-man]

Im using 2.7.12 and windows 10, ive done this, im just gonna let it sit for like 30 mins and tell you if anything changes right now its doing the same thing

[TryNinja]

Im using 2.7.12 and windows 10, ive done this, im just gonna let it sit for like 30 mins and tell you if anything changes right now its doing the same thing

Why are you on version 2.7.12? Update Electrum to the latest version (3.2.3).

The 2.x versions now have synchronization issues, apart from them being insecure and vulnerable to certain already fixed exploits.

[1] https://electrum.org/#download

[electrum-man]

didnt think that would work, i guess im a dumb ass, thanks!

[bob123]

The next time you got network-/display-/synchronisation issues, try to check your address (which should receive funds) on a block explorer.

This will narrow the problem down. Knowing whether you received the funds is the first step.


Also, you should try to ALWAYS have your wallet up-to-date.
As TryNinja mentioned, older versions of electrum have vulnerabilities which can lead to a loss of all of your funds simply by visiting a malicious website.

NEVER use outdated software. Neither OS's, browsers nor wallets or anything else.