Coinbase has blocked me

[StevenS]

I had used Coinbase to buy some coins in the past, but lately, when I attempt a purchase, I got a notice that says: "You are currently unable to buy bitcoins. Please contact support."

So I did, and the 2nd person who replied told me:

Alex replied:

Hi there,

Unfortunately a manual review has determined that you are ineligible to use the Coinbase platform to purchase Bitcoin. We’re sorry for any inconvenience that this may cause.

Please note, that we have not blocked access to any bitcoin balance currently in your Coinbase account; while we can no longer process transactions of this bitcoin via our banking relationship, you may send this bitcoin to a local wallet or another bitcoin address.

Again I apologize for any inconvenience this has caused you.

At the end of the email, it said: "How satisfied were you with the quality of service we provided today?"
I really don't know why they asked that :-)

[rammy2k2]

What did u used to purchase bitcoins ?

[Raimonn]

They banned some users that used to gamble with bitcoins. But your account isn't banned only don't allow to buy bitcoins, could be a relation problem about coinbase and your bank, or legal problem with bitcoin laws on your country.

[Quickseller]

At the end of the email, it said: "How satisfied were you with the quality of service we provided today?"
I really don't know why they asked that :-)

That question is about how well the representative did in answering your question. Even if you did not get the answer you were looking for, they want to make sure that you received a clear and concise answer, and one that is factually accurate.

Without knowing any of the details about your account, I would say there is a pretty good chance that you were blocked because you sent BTC to or from either a gambling site or a DNM or sent BTC to LBC, in either case in fairly large amounts. It is also possible that you sent BTC directly to another exchange/bitcoin service (without going to your local wallet first) and clicked "no" when you were asked if you were doing so. Did you ever send/receive any BTC to/from a DNM, gambling site or LBC to/from your coinbase account? if so how much was it?

[extracoinrome]

I had similar problem with localbitcoins,they blocked my account, i have submitted all the proof on this earth but, they where still requesting that i should take photo by holding my ID which i used during registration of my account.

I got fed-up and left the account verification procedure since, i'm only few btc equivalent to 15.99 dollar by now it must have multiply since bitcoins keep increasing.

I will leave the coin there perhap if, 1 btc will rise upto 1000 dollar.

NOTE: Most of these site's are quick to suspend account and start requesting for verification document. they forget that the primary aim of bitcoins user's is to protect their online identity otherwise, everyone will be purchasing with master & visa card.


Thanks

[sbtctalk]

Did you access coinbase through a vpn or proxy?

[StevenS]

What did u used to purchase bitcoins ?

I linked my Coinbase account to my credit union savings account.

Without knowing any of the details about your account, I would say there is a pretty good chance that you were blocked because you sent BTC to or from either a gambling site or a DNM

No, the only place I sent BTC was to my own wallet. (And before I read your post, I never even heard the term "DNM", which I assume is an abbreviation for DarkNet Market.)

or sent BTC to LBC, in either case in fairly large amounts.

No, the only reason I got a Coinbase account was to buy bitcoin for myself.

It is also possible that you sent BTC directly to another exchange/bitcoin service (without going to your local wallet first) and clicked "no" when you were asked if you were doing so.

No, I only sent to my local wallet or a paper wallet. In one case I sent BTC to Coinbase so I could combine it with what I purchased, and send to a paper wallet in one transaction.

Did you ever send/receive any BTC to/from a DNM, gambling site or LBC to/from your coinbase account? if so how much was it?

No, all BTC transactions were to (and in 1 case from), a local wallet.

Did you access coinbase through a vpn or proxy?

No. I connected directly from a Comcast or AT&T fiber connection.

However, I must admit that I didn't tell the whole story. I am very concerned about identity theft, therefore I refused to send them a copy of my government-issued ID.

I also took an action listed in section 6.4 of their user agreement that allows them to deactivate my account: "You take any action that Coinbase deems as circumventing Coinbase's controls, including, but not limited to, opening multiple Coinbase Accounts or abusing promotions which Coinbase may offer from time to time."

I think the real reason was my refusal to give them my SSN, although they didn't explicitly say that.

[bitbaby]

What did u used to purchase bitcoins ?

I linked my Coinbase account to my credit union savings account.

Without knowing any of the details about your account, I would say there is a pretty good chance that you were blocked because you sent BTC to or from either a gambling site or a DNM

No, the only place I sent BTC was to my own wallet. (And before I read your post, I never even heard the term "DNM", which I assume is an abbreviation for DarkNet Market.)

or sent BTC to LBC, in either case in fairly large amounts.

No, the only reason I got a Coinbase account was to buy bitcoin for myself.

It is also possible that you sent BTC directly to another exchange/bitcoin service (without going to your local wallet first) and clicked "no" when you were asked if you were doing so.

No, I only sent to my local wallet or a paper wallet. In one case I sent BTC to Coinbase so I could combine it with what I purchased, and send to a paper wallet in one transaction.

Did you ever send/receive any BTC to/from a DNM, gambling site or LBC to/from your coinbase account? if so how much was it?

No, all BTC transactions were to (and in 1 case from), a local wallet.

Did you access coinbase through a vpn or proxy?

No. I connected directly from a Comcast or AT&T fiber connection.

However, I must admit that I didn't tell the whole story. I am very concerned about identity theft, therefore I refused to send them a copy of my government-issued ID.

I also took an action listed in section 6.4 of their user agreement that allows them to deactivate my account: "You take any action that Coinbase deems as circumventing Coinbase's controls, including, but not limited to, opening multiple Coinbase Accounts or abusing promotions which Coinbase may offer from time to time."

I think the real reason was my refusal to give them my SSN, although they didn't explicitly say that.

Coinbase and similar exchanges like it won't let you buy/sell and even operate their wallet in some conditions without providing them your credentials, in-fact I have heard that now they won't let you open a new account and use the wallet until and unless you complete the KYC requirements and since you are not willing to provide them the same and since you seem to be suggesting that you had multiple accounts and/or abused their promotions, they have every right to block your account. If I were you I'd get my bitcoins out whilst they're still allowing it.

[MyBTT]

You might have sent BTC to gambling sites. Coinbase is known for blocking people sending funds to gambling sites as it's against their ToS.

[sbtctalk]

The irony of bitcoins. While it claims to give freedom from capitalistic market, you are bounded by rules and ToS of commercial entity. But at least they don't lock up your funds.

[Quickseller]

However, I must admit that I didn't tell the whole story. I am very concerned about identity theft, therefore I refused to send them a copy of my government-issued ID.

I don't think I ever had to give coinbase my ID, and IIRC I only had to give them the last 4 of my SSN (plus address and other identity information). Although to be fair, they also never asked for it.

I also took an action listed in section 6.4 of their user agreement that allows them to deactivate my account: "You take any action that Coinbase deems as circumventing Coinbase's controls, including, but not limited to, opening multiple Coinbase Accounts or abusing promotions which Coinbase may offer from time to time."

That is probably the reason, especially if you were buying amounts of bitcoin on the same day that exceeded the maximum amount you could buy on any one of your coinbase accounts in a single day. Coinbase puts their daily limits on their accounts for a reason and it is to mitigate their credit risk when dealing with you and if you are making them take on more risk then they want to then they are not going to like that.

[Newcoins2020]

Hmm they won't just do that.

Probably you did some transactions which flagged their  system. In most cases it happens for a reason. Their mail is straightforward btw.
You did something to them upset regarding bank deposits. How i read it you are still eligable to use their online wallet service?

[sbtctalk]

Op shouls withdraw all his funds while still able to

[HarryKPeters]

Yeah if you are not pleased with their actions, just withdraw it and use another provider.

I think coinbase did have good reasons to block your bank fundings, for that matter they didn't block your wallet actions.
With other words, we don't like your source of funding/bank account, but it is not bad/illegal enough to block your account.

[Coingeek77]

I having the same issue since Coinbase/GDax is not wanting to be being helpful. So want is (alternative platform) to consider
when it comes to the same fees and features and CryptoCurrencies Currently listed in the Coinbase Pro Platform.
Which Coinbase can solve it they just a choosing to be this way. Which they will lose more more customers doing this crap.