Nova Exchange - Standard Cryptocurrency Exchange

[Nova Exchange]

1: You might presented the wrong document

No.

2: or a print of it and not the original

No again.

3: or maybe there was a mismatch of the data you have filled on your Nova account and the data you are presenting on the verification (in this case you will need to update the data on Nova to match what you are presenting).

No yet again.


I am required to use my mobile phone yet when I do so, the VERIFF does not work on my mobile phone.

Because this has taken quite a while already, the "token" is now expired and does not seem to want to issue a new one.

Ok, this is because we keep sessions for 7 days, after that we kill them and users must contact us again. Can I ask you to send us an email, or let me know what is the username and I will check your status and try to help you asap?

[Nova Exchange]

1: You might presented the wrong document

No.

2: or a print of it and not the original

No again.

3: or maybe there was a mismatch of the data you have filled on your Nova account and the data you are presenting on the verification (in this case you will need to update the data on Nova to match what you are presenting).

No yet again.


I am required to use my mobile phone yet when I do so, the VERIFF does not work on my mobile phone.

Because this has taken quite a while already, the "token" is now expired and does not seem to want to issue a new one.

I am sorry for such unexpected delays btw... There are some things that get stuck from time to time and we need to do manual resets.
I have done so for stuck all manual sessions that were expired, and your account should have been stuck there... I expect that your account should be back to normal now.

[SuperBro]

No reply from support for more than two weeks!
What's going on?

[Altmarkets]

Hey All.

With the closure of Nova, should any project need an exchange for feel free to put in a listing request with Altmarkets and We'll drop the listing fee for you https://altmarkets.io/listing-guide

[Timelord2067]

I have been repetedly unable to verify myself on Nova exchange and now this:

Dear Nova Trader

The Board of Directors of the parent company has decided to set a new course for Nova and reshape the value offer into a new crypto trading experience. This means that on Monday, October 7, trading on Nova Exchange will cease and close. At the same time the Nova API will be deactivated.

The Nova Exchange terms & conditions are terminated. New terms & conditions are announced and will come into effect automatically 30 days from today's date (September 26, 2019).
The most important part of this message is this:

    This is purely a Business Decision.
    There has been no hack.
    There has been no fraud.
    There has not been any wrongdoing of any kind whatsoever.
    Nova Exchange will not assume responsibility for swaps or forks starting from today onwards.

Goobit Group, that owns Nova, also operates the well known Swedish bitcoin exchange service BTCX. Starting from 2012, our team is among the best and the most experienced in the world in dealing with crypto assets. Now, even if we can’t disclose our exciting plans today, we can tell you that Nova, in some form, will enrich and play a key role in shaping the crypto future for the masses, however not in the shape and form that you know today.
What happens now?

Obviously you, as a trader, are encouraged to withdraw your funds as soon as possible. Our team stands ready to help you get a smooth withdrawal process, however, the rules regarding identification (KYC), as stated in the terms of service that you have accepted when opening your account, must, and will, stand.
No identification - No withdrawal

It is as simple as that. Even though trading will close, we must comply with the law, and make sure that all funds end up with its rightful owner.

The Nova platform will be open for regular withdrawals for one month after this announcement; that is until October 25 at 23:59 (CEST). After that date there will be additional fees charged, and we can’t guarantee at what rate we can accommodate your requests. It might take up to 30 days, depending on the load. So please make your withdrawals at your earliest convenience and DO NOT deposit more funds in the now obsolete addresses that you have used in the past.

The Nova Team is very proud and grateful to have been of service to you and we are thrilled to come back with the new products we're currently building.

[Rsj91]

I have been repetedly unable to verify myself on Nova exchange and now this:

Dear Nova Trader

The Board of Directors of the parent company has decided to set a new course for Nova and reshape the value offer into a new crypto trading experience. This means that on Monday, October 7, trading on Nova Exchange will cease and close. At the same time the Nova API will be deactivated.

The Nova Exchange terms & conditions are terminated. New terms & conditions are announced and will come into effect automatically 30 days from today's date (September 26, 2019).
The most important part of this message is this:

    This is purely a Business Decision.
    There has been no hack.
    There has been no fraud.
    There has not been any wrongdoing of any kind whatsoever.
    Nova Exchange will not assume responsibility for swaps or forks starting from today onwards.

Goobit Group, that owns Nova, also operates the well known Swedish bitcoin exchange service BTCX. Starting from 2012, our team is among the best and the most experienced in the world in dealing with crypto assets. Now, even if we can’t disclose our exciting plans today, we can tell you that Nova, in some form, will enrich and play a key role in shaping the crypto future for the masses, however not in the shape and form that you know today.
What happens now?

Obviously you, as a trader, are encouraged to withdraw your funds as soon as possible. Our team stands ready to help you get a smooth withdrawal process, however, the rules regarding identification (KYC), as stated in the terms of service that you have accepted when opening your account, must, and will, stand.
No identification - No withdrawal

It is as simple as that. Even though trading will close, we must comply with the law, and make sure that all funds end up with its rightful owner.

The Nova platform will be open for regular withdrawals for one month after this announcement; that is until October 25 at 23:59 (CEST). After that date there will be additional fees charged, and we can’t guarantee at what rate we can accommodate your requests. It might take up to 30 days, depending on the load. So please make your withdrawals at your earliest convenience and DO NOT deposit more funds in the now obsolete addresses that you have used in the past.

The Nova Team is very proud and grateful to have been of service to you and we are thrilled to come back with the new products we're currently building.

Well, with correct document I was verified in 30 minutes.

[Rsj91]

NOt sure why people are tripping out? One who is tripping about KYC must need an assistant to read English and them understand the terms & conditions which was published an year or more ago.

[Nova Exchange]

2019-09-26 09:00 - Nova Controlled Shutdown

https://novaexchange.com/news/

Dear Nova Trader

The Board of Directors of the parent company has decided to set a new course for Nova and reshape the value offer into a new crypto trading experience.
This means that on Monday, October 7, trading on Nova Exchange will cease and close. At the same time the Nova API will be deactivated.
The Nova Exchange terms & conditions are terminated. New terms & conditions are announced and will come into effect automatically 30 days from today's date (September 26, 2019)

The most important part of this message is this:
1. This is purely a Business Decision.
2. There has been no hack.
3. There has been no fraud.
4. There has not been any wrongdoing of any kind whatsoever.
5. Nova Exchange will not assume responsibility for swaps or forks starting from today onwards.

Goobit Group, that owns Nova, also operates the well known Swedish bitcoin exchange service BTCX. Starting from 2012, our team is among the best and the most experienced in the world in dealing with crypto assets. Now, even if we can’t disclose our exciting plans today, we can tell you that Nova, in some form, will enrich and play a key role in shaping the crypto future for the masses, however not in the shape and form that you know today.

What happens now?

Obviously you, as a trader, are encouraged to withdraw your funds as soon as possible. Our team stands ready to help you get a smooth withdrawal process, however, the rules regarding identification (KYC), as stated in the terms of service that you have accepted when opening your account, must, and will, stand.

No identification - No withdrawal.
It is as simple as that. Even though trading will close, we must comply with the law, and make sure that all funds end up with its rightful owner.

The Nova platform will be open for regular withdrawals for one month after this announcement; that is until October 25 at 23:59 (CEST). After that date there will be additional fees charged, and we can’t guarantee at what rate we can accommodate your requests. It might take up to 30 days, depending on the load. So please make your withdrawals at your earliest convenience and DO NOT deposit more funds in the now obsolete addresses that you have used in the past.

The Nova Team is very proud and grateful to have been of service to you and we are thrilled to come back with the new products we're currently building.

[squatter]

NOt sure why people are tripping out? One who is tripping about KYC must need an assistant to read English and them understand the terms & conditions which was published an year or more ago.

That doesn't sound accurate. According to this thread, customers still didn't need to verify as of late February.

I assume people are tripping out because KYC is required to withdraw and some people can't get verified after months of trying.

[Timelord2067]

NOt sure why people are tripping out? One who is tripping about KYC must need an assistant to read English and them understand the terms & conditions which was published an year or more ago.

That doesn't sound accurate. According to this thread, customers still didn't need to verify as of late February.

I assume people are tripping out because KYC is required to withdraw and some people can't get verified after months of trying.

Correct - under novaexchange's own terms on their website, a user can register and view the trading floor, (but not trade) by providing user name and email address, you can trade / upload crypto but not withdraw with a time-frame of twelve months from registration to complete the registration process.  Something a few of us have been unable to complete and therefore our crypto is being taken from us.  There are additional tiers to the the KYC process dependant on how much trade and or withdrawls a user does in a given period.

There are at least two emails that have been sent by nova to customers, unlike the website which has kept quiet about it, the email says (and I kid you not)

- Starting from October 28th until November 27th, there will be an equivalent to 0.0001 BTC custody fee charged at the time of the withdrawal request.


- Starting from November 28th until December 19th, there will be an equivalent to 0.005 BTC custody fee charged at the time of the withdrawal request.


- Starting from December 20th until January 27th, there will be an equivalent to 0.01 BTC custody fee charged at the time of the withdrawal request.


- From January 28th 2020 onwards the Nova website will be closed and users will have to get in touch with us to claim their assets.


- The custody fee will increase by 0.005 BTC every month on the 28th onwards.

Given they are dragging the chains to confirm people, until wouldn't you know it? You have to pay an aditional fee to withdraw your coins...

Please support this [FLAG] against Novaexhange.com https://bitcointalk.org/index.php?topic=5187827.0

[SuperBro]

@Nova Exchange, Exit scam confirmed? No funds until we give up our data to you? I think the affected users should start a public case against Nova.

[MadMac]

@Nova Exchange, Exit scam confirmed? No funds until we give up our data to you? I think the affected users should start a public case against Nova.

You mean like with Coinmarkets? 

[marioantonini]

I don't understand why if the site closes, I have to be forced to complete the KYC to get my funds.

i read in my account "Our top objective is to provide secure crypto trading for you."

but if you close... 

[mascherono]

Looks like a good guidelines. I have been searching for something like this. I would like to exchange some of my BTC coins. Looking for something with a professional behaviour itself. I found some other exchanger just trying to compare the price with other websites https://all-stocks.net Got this one a while ago. Looks like reliable and trustworthy.  

[Battareus]

Well, at least the administrators of this exchange did not play tragedy of theft of funds by hackers, as did on Cryptopia and Cryptsy. Now only one exchange is afloat for trading, depositing and withdrawing funds for me... And that exchange doesn't have KYC

[sheenshane]

@Nova Exchange, Exit scam confirmed? No funds until we give up our data to you? I think the affected users should start a public case against Nova.

No, I recently withdraw all my coins in the Nova exchange. And until now I can still access the exchange site and few of my shitcoins were there. But they had extremely warned that they are going to close on October 7 but I don't know why until now I can access the site.
Therefore, I can confirm that there's no exit scam happen, upon my withdrawal it takes the same process of time. More or less 30 minutes and that is very quick.

[mascherono]

Looks like a good guidelines. I have been searching for something like this. I would like to exchange some of my BTC coins. Looking for something with a professional behaviour itself. I found some other exchanger just trying to compare the price with other websites https://all-stocks.net Got this one a while ago. Looks like reliable and trustworthy.  

I even don't know much about nova exchange. But I heard a little bit more about the site your talking about. This is good enough and help traders to buy/sell different coins whatever they need or want. I will take a closer look on it. Thank you!

[barota]

Well, at least the administrators of this exchange did not play tragedy of theft of funds by hackers, as did on Cryptopia and Cryptsy. Now only one exchange is afloat for trading, depositing and withdrawing funds for me... And that exchange doesn't have KYC

i agree with you , nova exchange has stopped service and already people managed to withdraw their money , but there is some exchange owner of site and administrators they justify to their users that the site has been hacked and therefore .coins of Investor remain or stuck on the site for months if not years