Coinbase New Phone 2FA Issue

[jerry0]

I created a coinbase account a long time ago.  I used an iphone and i verified my account with my sms phone number.  I don't remember if my 2FA was google authenticator or sms number.  It can be either right?  Because last time when i tried to log into my coinbase account on computer, i could not do it. 



I contacted coinbase on this and they said i need to create a brand new coinbase account with a different email address.  Then upload a selfie for verification.  Then tell them about the situation so any funds i have in that account will move to the new coinbase account.  I was skeptical at this since it meant creating a brand new coinbase account.




To anyone that lost their 2FA phone, is this the proper way to do it?