HELP !- Balance showing ZERO, new laptop, using legder and Electrum!!! !!HELP!!!

[bitmover]

Can I suggest you to use Ledger live?
Here see the instructions: https://support.ledger.com/hc/en-us/articles/115005195945-Bitcoin-BTC-

This will be an easier solution for you hopefully.

Keep it simple and just follow the step by step information they have provided in their website. You can do it using Electrum later. Your coins are really safe, please do not stress out.

I was going to suggest exactly that.
Electrum is amazing for more advanced users. Newbies can stick with ledger live, and when he finds his coins he may try Electrum again.

[Rath_]

I have uninstalled Electrum, it has 3 versions -
I tried two, first was was .exe, second was 'windoe installer.
i do not have the option you selected? Posted??

It doesn't matter. Download 'Windows installer'. We didn't ask you to do anything on their website. Once you install it, follow the instruction from this post.

It goes straight to select hardware/ i enter it and NOTHIHNG??

Close that window and create a new wallet (CTRL+N). You will see the dialog box we posted if you create a new wallet using your hardware wallet.

[HCP]

I have uninstalled Electrum, it has 3 versions -
https://electrum.org/#download

I tried two, first was was .exe, second was 'windoe installer.
i do not have the option you selected? Posted??

It goes straight to select hardware/ i enter it and NOTHIHNG??

I have uninstalled and reintalled BUT i think its looking at the electrum folder?

When you uninstall... it DOES NOT remove the Electrum data directory... so all your previously wallets will still exist.

So, what is happening, is that when you are starting Electrum, it is trying to open your old wallet... that has the wrong derivation path and wrong addresses in it!

Just relax, take a moment... and in Electrum select: "File -> New/Restore -> 'enter new wallet name' -> Standard Wallet -> Use a hardware device -> It should find your ledger, if not, connect it, unlock it and open the "bitcoin" app on the device and click next"... it'll then prompt you for the address type:


Select the 2nd option here... "p2sh-segwit (p2wpkh-p2sh)"... select whether or not you want to encrypt the wallet file... and then your wallet will be created and you should be able to see all your addresses/transaction history/balance.

HELP, Just drunk a can to calm  my nerves!!!

Don't drink and bitcoin! It can lead to coin loss

[Dragonizer]

I had to delete the appadata/Electrum folder.

I selected as above and all was good, it stopped halfway whilst loading transaction on the date where Ledger informed me and a lot of others that we had to set a route.

So i;m still WAY down boys.


This is what i'm stuck with?

https://imgur.com/a/wTTyPgb

It MUST be when Legder puut out that i needed to change address on their FW, iread up. all good, no problems on my old PC.

Any thoughts how to proceed guys?

Thanks,

[HCP]

I selected as above and all was good, it stopped halfway whilst loading transaction on the date where Ledger informed me and a lot of others that we had to set a route.

I'm not at all familiar with what you're talking about here... what route? do you have link or email or something that explains what this is?

You mentioned earlier something about moving from "static" to "dynamic/change"?

[Dragonizer]

I have uninstalled Electrum, it has 3 versions -
https://electrum.org/#download

I tried two, first was was .exe, second was 'windoe installer.
i do not have the option you selected? Posted??

It goes straight to select hardware/ i enter it and NOTHIHNG??

I have uninstalled and reintalled BUT i think its looking at the electrum folder?

When you uninstall... it DOES NOT remove the Electrum data directory... so all your previously wallets will still exist.

So, what is happening, is that when you are starting Electrum, it is trying to open your old wallet... that has the wrong derivation path and wrong addresses in it!

Just relax, take a moment... and in Electrum select: "File -> New/Restore -> 'enter new wallet name' -> Standard Wallet -> Use a hardware device -> It should find your ledger, if not, connect it, unlock it and open the "bitcoin" app on the device and click next"... it'll then prompt you for the address type:


It works upto a point then freezes?

https://imgur.com/a/mPBQuav



Select the 2nd option here... "p2sh-segwit (p2wpkh-p2sh)"... select whether or not you want to encrypt the wallet file... and then your wallet will be created and you should be able to see all your addresses/transaction history/balance.

HELP, Just drunk a can to calm  my nerves!!!

Don't drink and bitcoin! It can lead to coin loss

[HCP]

It works upto a point then freezes?
https://imgur.com/a/mPBQuav

It seems it is still syncing... something like 736 various transactions... that could take a while. Has it been stuck at 730/736 for a while?


As much as I prefer Electrum, in all honesty, I suspect that all of this would have been "faster" and a lot less hassle if you had simply downloaded and installed "Ledger Live"

[Dragonizer]

It works upto a point then freezes?
https://imgur.com/a/mPBQuav

It seems it is still syncing... something like 736 various transactions... that could take a while. Has it been stuck at 730/736 for a while?


As much as I prefer Electrum, in all honesty, I suspect that all of this would have been "faster" and a lot less hassle if you had simply downloaded and installed "Ledger Live"

Yep that's i thought after 45 mins of Ledger Live syncing mate.

I got hit with this then! -

https://imgur.com/a/J38akMW

[HCP]

Ahhhh ok... my bad... it seems that the numbers shown when "synchronizing..." is actually the "addresses" that are being synced.

You have 736 addresses that need to be synced!

Depending on how these addresses were used, you might have a LOT of transactions that need to be synced up. Sometimes Electrum struggles with very large numbers of addresses/transactions. If you click on the "Addresses" tab (Menu: "View -> Show Addresses")... how many addresses is it showing at the moment?

[Dragonizer]

I have just managed to log in on my ancient 10 year old laptop, idid have to use a screen output and a usb mose BUT it booted faster than this piece of shit.

Opened Electrum (which i was informed on here was dangerous etc) hence me getting an 8250U laptop which is SLOWER!!!

All transactions show as should be, it HAS to something to do with the 'derived path', which i set on the Ledger, it was fixed etc.

Here is the post - https://bitcointalk.org/index.php?action=post;topic=5202540.20;num_replies=28

ALL i wanted is to use LL which is not compatible with Win7, thus i got this thing after stating it was the best bang for buck.

Its just rebooted now, to afraid to do a anything else BUT the problem when loading/stuck is from the change of derived path posted above, i tried it on here , my 'New and Better' laptop, put the correct path in and had some weird messages.....

I honestly feel like throwing this 8250U in the bin and use my old faithfull Centrino, it's honestly faster!!!

I only purchased tge bloody thing for LL, ......yes its been wiped, frsh install on win10.

Whats my next step boys, i NEED to get money asap to an exchange to sell as i'm purchasing a property Thurs

I have both laptops running atm

EDIT - That change of path MUST be relevent, it coincides with the synch.

Cheers guys...

[HCP]

Unfortunately, that link doesn't appear to be correct... so it isn't much help.

I'm wondering if the change in derivation path was simply a move from legacy to segwit? Or if you're confusing the changes made with the ETH derivation paths (which would have no bearing on your BTC accounts)

It's also possible, if you created multiple "accounts" on your Ledger that you're not seeing everything in Electrum. Electrum only supports ONE Ledger "Account" per wallet... if you had extra accounts you have to create a wallet per account and need to modify the derivation path slightly during wallet creation to see the extra accounts.


At present... what can you actually see in Electrum? Is it showing ANY transaction history at all? In your previous screenshot, it was only showing a blank history. Has Electrum finished syncing? (Green dot in bottom right corner):



Or is it still showing the blue "syncing" arrows?

[AB de Royse777]

~snip~

EDIT - That change of path MUST be relevent, it coincides with the synch.

Cheers guys...

You hanged up for all those hours!
Have you able to access your coins yet?

[DireWolfM14]

Are you using a temporary Bip39 passphrase on your ledger?  If so, you'll have to enter the passphrase on your ledger before you connect it to an Electrum wallet.  Also, do you remember if you had multiple accounts on your ledger?

[Dragonizer]

One passsphrase, one account.

New laptop as coul dnot use LL, it;s an 8250u but it i actually slower than my £50 old one. 

[HCP]

Are you able to provide the answers to my earlier questions?

At present... what can you actually see in Electrum? Is it showing ANY transaction history at all? In your previous screenshot, it was only showing a blank history. Has Electrum finished syncing? (Green dot in bottom right corner):



Or is it still showing the blue "syncing" arrows?

Also, as mentioned... your previous link regarding the post about Ledger requiring you to change something is broken... all it does it link back to a BitcoinTalk "reply" page. So, a working link would be helpful too!

[nc50lc]

All transactions show as should be, it HAS to something to do with the 'derived path', which i set on the Ledger, it was fixed etc.

By searching for "derived path" in your post history, I found this: Ledger Device displaying Warning! When trying to confirm transaction?.
49'/0'/0'/0/6 just means that Electrum had selected the seventh address in your wallet as the change address instead of the default change derivation path because "use change address" was disabled.
It absolutely has nothing to do with the "lagging" sync.

Try this:
Do not use the same USB port.
Your new laptop must have faulty ports since it worked in your old laptop and both LL and Electrum didn't in the new one.
If still didn't worked, update the MoBo's driver.

I saw that you have tried to select the default derivation path for p2sh-segwit which is the correct one,
so just open that wallet again after switching USB ports.

[Dragonizer]

Thanks guys, i can not get it to work, i had to use my old laptop to send.

I also just tried LL again, created a password, then your just on the LL manager which only gives options to uninstall apps?

So i thought BIN BTC, would not allow me to do it as other apps require it?

Then went to BIN BCH, same message

Tried again and it has uninstalled ALL my apps?

Added BTC back got it syncing again after about 30 mins it returned mt to the LL log in screen?

I logged in thinking all is good i'm back to install yet again??

This - https://imgur.com/a/n5eLZJC

done this 4 times now?

[Lucius]

Obviously, something on the W10 interferes with the normal operation of Electrum and Ledger Live. Maybe you have some problem with USB ports (try with nc50lc advice), or it is something on a software-level incompatibility.

What firmware version do you have on Nano S? Try to update to 1.6 via Ledger Live (download the latest version), but before check is there some security software on W10 that is preventing Ledger Live to work properly.

[HCP]

If you click on "Manager" in Ledger Live (connect and unlock device and follow instructions in LL)... what firmware is showing?


is it 1.3.1? 1.4.2? 1.5.5? or 1.6.0?

If it is NOT 1.6.0, I suggest you make sure you have your 24 word seed mnemonic backup handy and that you update to 1.6.0