I already talked with their live support and their email support for already 2 weeks and this is their final say.
I waited and gave them them a chance to resolve this with patienece, i posted on their main thread to get their attention so we can resolve it on private.
After opening a accusation its already been public and i don't think there will be difference if you solve this privately or here. Sportbet authority have already made their response here and its your turn now. Please share necessary informations with them and don't forget to change the topic title after getting the solution from their end.
The results of investigation is bit interesting. I will follow what will happen on his case as sportsbet already responded here. I hope they will not screw one player with measly 1300 bucks. Just be fair with the player and return the money if he has not violated any of your ToS.
It will not be a good idea to make early decision about a established platform like sportbet. They have already made their response to solve this issue. Its better to wait for their next update.