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January 16, 2018, 07:35:17 PM |
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I made a 0.18 DASH transfer from my wallet at exmo to my wallet at the gatehub. EXMO was transparent and informed that it would charge a fee of 0.01 Dash, since GATEHUB does not inform about fees and I only learned after receiving only 0.15 DASH in my wallet.
I have already contacted the support, but they always respond with the same default message, type copy and paste:
"Dear Sir or Madam,
Thank you for contacting GateHub support service. This is an informative auto-reply.
What you must know if this was your first deposit to a ripple wallet.
Crypto currency processing time
XRP deposits will normally be credited within minutes.
Other cryptocurrency (BTC, ETH,DASH,...) deposits will normally be deposited within one hour since being first confirmed on the corresponding network (Bitcoin or Ethereum/Classic).
It can sometimes take more however: up to a few hours is still normal in some (rare) circumstances.
More information.
Your transaction should be processed within the specified time frame.
In case of delays, please see our news board or reply to this email.
Supported currencies.
Most frequently asked questions.
Kind regards,
GateHub Support Service."
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