XRP is missing from portfolio on Coinbase Pro...need assistance

[Phantom Investor]

Hello there peeps. I know that this problem will be solved by Coinbase, but I want to know why my XRP has gone missing from my portfolio on Coinbase pro. I purchased $2000 of it, so it’s not something I can ignore. Do you guys know where it could have gone or if Coinbase put it in their cold storage?

Regards

[Baofeng]

Hmm, weird, I don't know if you are aware of this:

Coinbase will suspend trading in XRP on January 19

In light of the SEC’s lawsuit against Ripple Labs, Inc, we have made the decision to suspend the XRP trading pairs on our platform. Trading will move into limit only starting December 28, 2020 at 2:30 PM PST, and will be fully suspended on Tuesday, January 19, 2021 at 10 a.m. Pacific Standard Time*. We will provide additional updates, if any, through the Coinbase Support Twitter account, including if there are any changes to timing.

The trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension. Further, customers will remain eligible for the previously announced Spark airdrop (subject to approval in certain jurisdictions), and we will continue to support XRP on Coinbase Custody and Coinbase Wallet.

https://blog.coinbase.com/coinbase-will-suspend-trading-in-xrp-on-january-19-2e09652dbf57?gi=d29c1d073d2e

In any case you have to talk to Coinbase and see what happens to your $2000 worth of XRP.

[Phantom Investor]

Hmm, weird, I don't know if you are aware of this:

Coinbase will suspend trading in XRP on January 19

In light of the SEC’s lawsuit against Ripple Labs, Inc, we have made the decision to suspend the XRP trading pairs on our platform. Trading will move into limit only starting December 28, 2020 at 2:30 PM PST, and will be fully suspended on Tuesday, January 19, 2021 at 10 a.m. Pacific Standard Time*. We will provide additional updates, if any, through the Coinbase Support Twitter account, including if there are any changes to timing.

The trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension. Further, customers will remain eligible for the previously announced Spark airdrop (subject to approval in certain jurisdictions), and we will continue to support XRP on Coinbase Custody and Coinbase Wallet.

https://blog.coinbase.com/coinbase-will-suspend-trading-in-xrp-on-january-19-2e09652dbf57?gi=d29c1d073d2e

In any case you have to talk to Coinbase and see what happens to your $2000 worth of XRP.

I’m well aware of that; as it says, “the trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension.” I’m so confused.

[Kelvinid]

Hmm, weird, I don't know if you are aware of this:

Coinbase will suspend trading in XRP on January 19

In light of the SEC’s lawsuit against Ripple Labs, Inc, we have made the decision to suspend the XRP trading pairs on our platform. Trading will move into limit only starting December 28, 2020 at 2:30 PM PST, and will be fully suspended on Tuesday, January 19, 2021 at 10 a.m. Pacific Standard Time*. We will provide additional updates, if any, through the Coinbase Support Twitter account, including if there are any changes to timing.

The trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension. Further, customers will remain eligible for the previously announced Spark airdrop (subject to approval in certain jurisdictions), and we will continue to support XRP on Coinbase Custody and Coinbase Wallet.

https://blog.coinbase.com/coinbase-will-suspend-trading-in-xrp-on-january-19-2e09652dbf57?gi=d29c1d073d2e

In any case you have to talk to Coinbase and see what happens to your $2000 worth of XRP.

I’m well aware of that; as it says, “the trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension.” I’m so confused.

I know you are aware of this but you still have your XRP there, supposedly you withdraw it for more safety. I'm sure if that trading suspension will affect your portfolio but that seems possible if they will make changes or they will totally delist XRP on their platform then you can never see XRP from there.

Anyway, I hope some members here can make a post also if they have the same experience. Only you can do for now is to raise a complaint to the support team and I'm sure you will get a reply and their explanation as well.

[Phantom Investor]

Hmm, weird, I don't know if you are aware of this:

Coinbase will suspend trading in XRP on January 19

In light of the SEC’s lawsuit against Ripple Labs, Inc, we have made the decision to suspend the XRP trading pairs on our platform. Trading will move into limit only starting December 28, 2020 at 2:30 PM PST, and will be fully suspended on Tuesday, January 19, 2021 at 10 a.m. Pacific Standard Time*. We will provide additional updates, if any, through the Coinbase Support Twitter account, including if there are any changes to timing.

The trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension. Further, customers will remain eligible for the previously announced Spark airdrop (subject to approval in certain jurisdictions), and we will continue to support XRP on Coinbase Custody and Coinbase Wallet.

https://blog.coinbase.com/coinbase-will-suspend-trading-in-xrp-on-january-19-2e09652dbf57?gi=d29c1d073d2e

In any case you have to talk to Coinbase and see what happens to your $2000 worth of XRP.

I’m well aware of that; as it says, “the trading suspension will not affect customers’ access to XRP wallets which will remain available for deposit and withdraw functionality after the trading suspension.” I’m so confused.

I know you are aware of this but you still have your XRP there, supposedly you withdraw it for more safety. I'm sure if that trading suspension will affect your portfolio but that seems possible if they will make changes or they will totally delist XRP on their platform then you can never see XRP from there.

Anyway, I hope some members here can make a post also if they have the same experience. Only you can do for now is to raise a complaint to the support team and I'm sure you will get a reply and their explanation as well.

Yeah I’m hoping a member here has had the same issue and been able to fix it.

[TravelMug]

You should have played safe once Coinbase announced that they are going to suspend deposit/withdrawal. I've say it's a bad move on your part not to take your XRP or buy more in that platform. Now they have total control of your funds, so let this be a lesson to you.

And the only one that can really help you out is to contact their support and tell them your situation. I don't know if you can get back your money or your XRP though. In any case, good luck to you.

[Phantom Investor]

You should have played safe once Coinbase announced that they are going to suspend deposit/withdrawal. I've say it's a bad move on your part not to take your XRP or buy more in that platform. Now they have total control of your funds, so let this be a lesson to you.

And the only one that can really help you out is to contact their support and tell them your situation. I don't know if you can get back your money or your XRP though. In any case, good luck to you.

They are FDIC insured for this sort of thing, so getting my money back shouldn’t be an issue. I just want to know if someone else has had this problem. It’s not like my account was hacked either; I hold a good amount of Ethereum and XLM on Coinbase too.

Also, why the hell is this one on me? I have an email from Coinbase that says, word for word, “Coinbase remains the safest place to hold your XRP.” So, definitely not my fault if they reassure their customers like this and advocate holding your XRP on Coinbase.

[aemma]

First I thought Coinbase said they will delist and stop supporting XRP this January 19th, so are you sure that's not the cause, I means you would have withdrawn it earlier to another wallet in order to be safe. Also, if they are still offering some sort of support to XRP holders and you are sure your account wasn't compromised, then you can ask the customer care executives for help to understand what really happened, that will help you know what to do. Coinbase is one exchange that although they are huge and have big users but yet the comments from many people tends to be bad, however I hope you find the solution you are looking for and henceforth stop storing your assets on crypto exchanges, keep it in your wallet, it is better and safer that way.