Its been 3 weeks that I've submitted my KYC information to coinsbit exchange and till date it's still under process, a friend of mine had account on the exchange and withdrawal is processed everyday, why would they decide not to approved new users because I'm not the only one complaining.
I've experienced problems with another exchange when it's mandatory KYC, maybe this will work because I did this and it worked, keep their contacts in all the support you can contact social media sent support tickets do this if necessary every day, until they actually become and make your account verified, but don't be strange if your KYC will not be processed at all because this is commonly done by shady exchanges to freeze their user accounts and steal the money in this way.