BitStarz refusing to pay my 5 btc

[ndnh]

I woke to an email from BitStarz support informing me that they were able to confirm that the card I used was/were prepaid and I was paid in full following the submission of my proof of ID.

I also want to thank everyone that helped me, your replies on reddit and private messages were extremelly appreciated. I was made aware earliet today that a few users contacted BitStarz regarding my withdrawal. Thank you very much! The bitcoin community amazes me.

That is great!

[Oralmat]

I see the OP has been paid his winnings. /thread

Why is there this much time being devoted to money that was not actually lost, or stolen, but simply not recovered.  After all, you gambled, so consider this a loss, like the many others.

[DarkStar_]

I see the OP has been paid his winnings. /thread

Why is there this much time being devoted to money that was not actually lost, or stolen, but simply not recovered.  After all, you gambled, so consider this a loss, like the many others.

Because if you win at gambling, you should be paid. Money is basically stolen here, since they refuse. If I gamble, and I win but they don't pay, should I just not bother accusing them so others can get scammed too? Go spam somewhere else please.

[Superhitech]

RHavar has left negative feedback for you on their profile: https://bitcointalk.org/index.php?action=profile;u=307265;sa=summary

Heh, yeah. That was a bit of a clusterfuck. The user unknowingly bet more than they were "allowed" to according to the ToS, which the site allowed and then only when they won (from different bets) and wanted to cash out BitStarz decided to confiscate the entire balance, which I think everyone agree is on the dark side of a grey area. Just because you have a gotcha in your ToS doesn't make it ok. It's still a scam imo.

That actually ended up working ok for the user, as betking.io payed them the amount of money BitStarz scammed and then BitStarz just disappeared from here (I guess they get most of their traffic from AskGamblers)

Well, that's great that the situation worked out and OP got his money back. Happy ending, the Bitcoin community is great!

One question; why did betking.io pay him? Are betking and bitstarz affiliated? (I haven't played in their sites.)

[shapeshiftscam]

I woke to an email from BitStarz support informing me that they were able to confirm that the card I used was/were prepaid and I was paid in full following the submission of my proof of ID.

I also want to thank everyone that helped me, your replies on reddit and private messages were extremelly appreciated. I was made aware earliet today that a few users contacted BitStarz regarding my withdrawal. Thank you very much! The bitcoin community amazes me.

Nice, you should thank ndnh, he is the affiliate and helped you to talk with the support. And I am the first guy send him PM after i saw your accusation.      I feel happy you got paid, it is my pleasure to help people.

[jsharkie]

So, had a horrendous experience with Bitstarz. Wish I had done some simple searching before depositing but you live and learn

Deposited 2 ETH and lost. Deposited another 1 ETH and noticed (after already spinning some slots several times) that a bonus had automatically been applied

As the wagering requirement had already started, i moved on and didn't think to forfeit the bonus (although i am not sure whether i would have been able to at that point)

I intentionally rejected the bonus offers on the first deposit as i am aware of wagering requirements etc and was happy to use raw cash

Spun up a grand prize on Buffalo Grand and found my balance up around 22 ETH. Needless to say, i was pretty happy with that!

Remembered that the Bonus had been applied previously and upon checking the wagering requirements, saw that I had approximately 70% left to wager. Continued playing while working down this wager.

Got very luck on several slots and saw my balance now increase from 22ETH to around 26ETH. At this point, wagering requirement had been met.

Wanted to withdraw a portion of winnings so as not to burn my balance and, as i had signed up that day, thought i would start by testing 1 ETH withdrawal.

Immediately got flagged and asked for additional verification. I have played countless online crypto casinos and have never been asked for verification for withdrawals back to my wallet. I instantly felt nervous as i probably rightly assumed that the reason for this verification request was due to my now substantial balance.

The process that followed in each subsequent email and correspondence was :

1. Request for ID, Photo of me with ID, Proof of address

2. Proof of address was not accepted, sent internet bill

3. Internet bill was not accepted, sent cable TV bill

4. Was asked to walk to a street sign and take a photo of me next to it.

While waiting for this super unusual verification process, i continued playing and eventually got my balance to around 38ETH

So, this was over approximately a 16 hour period. Admittedly, I am getting more and more nervous at this stage as the unusual verification requests keep coming. It is at this point, i looked online and saw a history of issues with this casino paying out big balances.

After this strange back and forth for verification i finally received an email from them stating that all wins had been forfeited due to me not complying with the terms of the bonus. They then pointed me in the direction of the sentence covering this buried in their TOS.

A couple things, i did not accept the bonus in the first place and was intentionally avoiding taking part in the bonus. When i realised they had attached a 50% bonus to this deposit, i looked in the bonus section of their site where it shows only the wagered amount required, bonus amount etc but there is no mention of maximum bet requirements. In fact, upon closer inspection, the only way you would know about the ridiculous maximum bet requirement is by reading through the TOS.

I find this super shady and can only imagine how many people have been stung the same way.

Anyway, attached is the final email from them explaining that they have returned my 1ETH deposit and the rest of my balance (approx 37 eth) has been forfeited.

This is after customer service team made me jump through a multitude of hoops for verifying when they likely knew all along that they were going to screw me.

I understand TOS. I also understand shady practices.

I would advice strongly agains using this casino.

Final Email : https://i.imgur.com/sTrK7tO.jpg