Ledger Nano S can't connect

[22bits]

It is kind of strange, I have a new PC that was prebuilt, it is a Lenovo i7.  It has a number of existing USB ports and in addition I had a 7 port USB hub installed, it is a PCI-e card.  The hub can read and write fine, I have done a number of tests.  The hub can connect up to a Ledger Nano X, but not the Ledger Nano S, the preinstalled ports work fine.  I imagine it is some kind of driver problem, but it seems strange that the hub can effectively read/write files, can connect fine with the X, but can't see / connect with the S.  Any tips on what I can do to resolve the problem?  

[NeuroticFish]

Any tips on what I can do to resolve the problem?  

1. From what I know, Nano X connects through Bluetooth. Nano S through data cable. If you have used different cable for connecting Nano S to the hub, please use the same that have been working with the other ports.
2. If an USB port (or hub) gave error it won't recognize the same device in the same place. I also use an USB hub and sometimes I get failures and if so, sometimes it works by plugging the Nano S to another port of the hub, sometimes I need to unplug the whole hub and plug it back.
3. If you get it working, make sure that before unplugging it, use the Eject USB feature to give it less chances for future USB errors.

[dkbit98]

I imagine it is some kind of driver problem, but it seems strange that the hub can effectively read/write files, can connect fine with the X, but can't see / connect with the S.  Any tips on what I can do to resolve the problem?  

Try connecting your ledger nano s directly to usb port to see if the issue is with your hardware wallet device or with usb hub.
If you identify that usb hub is the problem (probably) try finding drivers and update it with new firmware if it's available.
Nano x is working with bluetooth so you don't really need to use usb connection.

[22bits]

ฺ

Nano x is working with bluetooth so you don't really need to use usb connection.

Bluetooth:  Played around trying to get it to work, apparently only for telephone app.  -->

Bluetooth pairing with a desktop is currently not available.

 

If an USB port (or hub) gave error it won't recognize the same device in the same place.

I will play around with other ports.

thanks

[HCP]

Honestly, the Nano S is somewhat notorious for being quite selective about which USB ports and cables it will work with... There are multiple threads on this forum and reddit with users having issues with certain USB ports.

The only hub I've ever tried it with, was connecting it through a USB port on my monitor... and that actually seemed to work fine.

I assume you're using Windows 10?  If so, when you have the Nano S connected to the hub, do you see any "unknown devices" listed in the "Device Manager" app?