Question to players: what does really drive you crazy in an online casino?

[Sanitough]

Knowing the rules is an obligation, it's the same as; eating, drinking, and breathing.  

Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules.

Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement and this is a common issue.

Issues like KYC is never that big because in the long run, all centralized casinos will obviously require KYC to be compulsory, so there’s no escaping from it really. But when it comes to withdrawals, I think that will be a big issue especially if the company itself is neglecting your concern, and it takes long hours of waiting before your problem gets attended.

[Silberman]

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

Waiting for that long will really drive us crazy where in fact, they don’t give us problems when depositing but when we withdraw funds, seems like they intend to create some problems because they didn’t want us to withdraw our funds. If they can’t solve a simple problem like that, then most likely they will not be reliable enough when certain high rollers end up winning such a huge amount. That will be a very big mess then.

This is something that also bothers me, it is easy for some people to dismiss this as something that is not really that important, however if a casino cannot deal with something simple and they need so much time to give you an answer then how are they doing to deal with a difficult situation when it happens? They will take weeks to resolve that issue and that is simply too long of a time to wait, especially if you happened to win a big amount at the casino, and even if things were to evolve in your favor I doubt many people will be interested in keep playing at a casino that took so much time to solve such an issue.

[Wakate]

Knowing the rules is an obligation, it's the same as; eating, drinking, and breathing.  

Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules.

Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement and this is a common issue.

Issues like KYC is never that big because in the long run, all centralized casinos will obviously require KYC to be compulsory, so there’s no escaping from it really. But when it comes to withdrawals, I think that will be a big issue especially if the company itself is neglecting your concern, and it takes long hours of waiting before your problem gets attended.

I see KYC as a tools to prevent customers from hackers that might to choose to take over another persons account. If their is no KYC to know whether it is the original person that is operating the account, this might lead to bigger loses to customers with bigger accusations to the casino. Because of this reasons many casinos do ask for little KYC to prevent this kind of senerio from happening. There are other things apart form this that could be customers not satisfied about what they get or experienced from a casino.