New casino "BonusBlitz.com" review had to dispute and annoy for withdrawal

[waynemastersjr]

I'm happy (and relieved) to report that the first of three withdraws was processed this morning to my BTC wallet. I have two for $2,000 and one for $983.50... So I did receive the first $2,000 just before 8 AM today. It's a different process from its sister site that pays out instantly. As a precautionary measure, I voluntarily sent in my KYC docs, which were approved.

Overall, I would say that BonusBlitz is reputable. The 48 hour withdraw window is a bit of a hassle, but they do pay out, and I want to give them kudos for that. I will update on my two remaining withdraws ($2,000 and $983.50) and will post when I receive those.

[Dirtybirdcrypto]

This is my first post here, but I have to say, this is a awesome RTG casino.  I cashed out on my bonus ($100) free play. There were absolutly no issues at all.  That support staff on chat were knowledgable of the product and kind as well.  The girls in the banking department were kind as well and did there job fast and effectively.   I'm not fond of the 48-hour waiting period on withdrawl request, but That's better than most of the real-time gaming casinos. Personally it's hard for me to believe it when people get all mad and upset at these casinos because they can't cash out or whatever when it's free money they're getting they're putting a deposit on they're getting a free roll or no possible bonus if it takes a little bit of time it takes a little time.

[Carguy97]

Not impressed with the casino whatsoever let me share my email i sent support which has received no response in 24 hours from when i sent it...

first of all id like to bring to your knowledge the statement as shown under the faq section on your website (also included in screenshot included in this email)
 " We pride ourselves on never hiding our rules. If any rule has not been displayed on our website or in the casino lobby, we consider them non-applicable to the promotion. "
that being said i have been having a discrepancy with your bonus of the $200 free chip and what the terms and conditions are surrounding this bonus.

i recently contacted live chat online and was told that the bonus had only a max cash out of $50 (which was not stated anywhere on your site under the terms and conditions, lobby, bonus terms, or otherwise) and in my attempt to argue my point i was closed out of the chat (very unprofessional and disrespectful) i attempted to have my records sent via email but i have received no such transcript)
i explained in the chat that i had every intention of making the necessary deposit prior to requesting any cashout (for the verification deposit as listed in your terms and conditions) i also expressed frustration with the removal of funds following the completion of my playthrough requirements. i had a balance of over $2000 prior to closing out of my game once i completed the requirements once the page loaded in the lobby my balance was reduced to its current balance of $12.24. according to my understanding of your terms and conditions it should have been reduced to a balance of $400 (this being the max withdrawal determined by having the free chip amount of $200 multiplied times 2. {this is listed in your faq section under the stated question "what is the maximum withdrawal amount i can withdraw from a free non-deposit promotion"}) overall i'm extremely disappointed in how this has been handled to this point and i hope you will be able to rectify this situation and we can come to some agreement without posting my negative experience online.

[mlabeaud]

I had pretty much the same experience the first time I played at Bonusblitz casino except within 72 hours I had my cashout. The problem is I have requested my second payout with them from winnings from a second bonus, it has been a week since I made that request and they will not even answer the emails I have sent. I have sent at least 5 emails to the payment department and 2 to management and have received no reply. When I talk to the chat agents it's the same thing every time, they are not able to see that you have to email for information. What is the point of a 72-hour rule which has 48 on their website if they can't abide by their own rules? I mean it's crypto what is the hold-up? They do not wait for us to deposit to be able to play, I think that they need something or someone watching this and yank their privileges if they can't abide by their own rules. I am not canceling my withdrawal and will keep emailing them and management till someone replies. I might even send them one email after another just to aggravate them as they have aggravated, me. If you're looking for a fast payout casino, I play at the Limitless Casino they payout in 10 minutes or less and have great perks for playing. They also offer 100 free spins to new members. I am not trying to promote them but they are very reliable for paying.