Chips.gg is incapable casino,Only this time, they've committed FRAUD!

[Pmalek]

<Snip>

In your previous reply, you seem to have confused me with a staff member or someone having information to see from where you log in and post. I am not and I don't have such information. Only the admins have but they don't moderate scams. It's also not important what information Bitcointalk has on you, the case is about what Chips.gg has.

Looking back at what the chipsgg account said, they didn't say that your documents are fake, they said that they don't match to the data they checked about you. I don't know what kind of data that is, and if it's related to the information you entered on the casino before starting your KYC verification. Ordinary staff personnel may not always have correct or up-to-date information.

The only thing I can suggest is taking this case to a 3rd-party mediator who will inspect the evidence and hopefully reach a fair verdict. Check AskGamblers or Casino Guru and submit an appeal.   

[LottoEscoto]

@Pmalek, thanks for taking the time to respond to my post. I do appreciate it, a lot! And yes, at first I did see you as a staff member or someone who represented the site, but now I know that's not the case. As far as the KYC BS stunt that they pulled... Well, if you remember, I posted captures of a support agent describing the KYC process to me when they first KYC'd me. They told me that they never see or handle the documents.. I was also told that when I attach/upload the document files, they are immediately stored and protected by high-level encryption and that the only person who will see my documents is the employee of the KYC verification company that gets assigned to my case. He also told me that Chips then receives the verification company's conclusion which says one of two things, PASS or FAIL. Chips then simply informs the player whether they passed or failed their KYC verification. That was how Chip's KYC process was first described to me. Then whoever it was that was representing them came on here saying things like, "Unfortunately, the player did not pass our internal verification checks, and was told this was the case in our live support."  But then they said this, which in my opinion was the dagger to the heart of their entire BS "defense". And I quote, "To protect both the security and privacy of the player and the casino we cannot provide details of how our checks are internally carried out. However, we can say that we were provided with documentation that did not match or pass our verification. Providing false documentation is a major breach of our terms of service and due to this his account was closed." The process he describes here is a far cry from the KYC process that the support agent described to me in our previous conversation. The process that the support agent described to me is currently the MOST COMMONLY used process by online casinos today. But when it comes to the process that their representative came on here and described, well, it violates the AML laws and license requirements in which they claimed in their very first sentence on here is all that's guiding their decision in this matter. Lol! I mean, the level of BS coming from these people, not to mention, the degree of sloppiness and arrogance, is truly mind-baffling. But I digress... I do want to say that I really appreciate your time and patience while dealing with this btctalk noob, Pmalek... LoL! Live long and prosper, my friend!

[Pmalek]

Present your case to a mediator. That's the best options you can do now. After that, you can take it one step further and contact their license issuer. Chips.gg obviously considers this case closed. If you decide to complain, post a link to the complaint thread because people will be interested in following the progress.

I wish you good luck and hope you get your money back if you are honest and didn't do anything wrong.