Winz.io confiscated winnings after a sudden change in T&C. - solved

[Mate2237]

you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play.  i'd like to copy bet.

it is unfair though that they take your winnings since you won all those before the change of terms and conditions. they have decided though, nothing else can be done but maybe the AG can do something for you.

If he deposited the minimum required amount of fund in the site to play the game then they have no excuse to freeze or stopped his account. Or he deposits $10 which is the requirement for many casinos this days and win big then they have to pay him and allow him to withdraw his money and if they don't want him to continue with them then they should pm him and explain things to him and stop him instead of banning him suddenly like that.

From the evidences the op presented here, I don't think winz.io did well for this issue. I take winz.io as one of the best casinos in the forum so if they do one kind, they might lost their trust from me. They have to be fear in their dealing with participants and their clients.

[logfiles]

No, they shouldn't confiscate your winnings as your account was created before the casino added your country in the restricted countries list. And they should block your account after refunding all your account balance. Winz.io has made another post today in your complaint at Casino Guru. They are going to refund your winnings as well. I hope you will update us here if they send your winnings to your wallet.

Considering the unique circumstances surrounding this case, we have decided to make an exception. We will refund the deducted amount of winnings to the player in full. Our aim is to demonstrate our commitment to fairness and customer satisfaction, even in cases where there might be uncertainties.

This is what they should have done in the first place instead of pulling rope, but finally common sense prevailed. It's good OP persisted in the CG thread because the ton they used to respond to him. It was as through they were blaming him for their mistake and didn't want to even make any additional refund

I wonder what happened to the other similar complaints because the cases seem to have not a conclusion before they were closed.

[holydarkness]

you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play.  i'd like to copy bet.

it is unfair though that they take your winnings since you won all those before the change of terms and conditions. they have decided though, nothing else can be done but maybe the AG can do something for you.

If he deposited the minimum required amount of fund in the site to play the game then they have no excuse to freeze or stopped his account. Or he deposits $10 which is the requirement for many casinos this days and win big then they have to pay him and allow him to withdraw his money and if they don't want him to continue with them then they should pm him and explain things to him and stop him instead of banning him suddenly like that.

From the evidences the op presented here, I don't think winz.io did well for this issue. I take winz.io as one of the best casinos in the forum so if they do one kind, they might lost their trust from me. They have to be fear in their dealing with participants and their clients.

1. The casino does not not wanting him, he's just happen to be a resident of a country that's used to be allowed but then became restricted on the policy updates.

2. Winz.io did well and fair for this issue by returning OP's winning and commited to improve their announcement system.

[CryptSafe]

Winzo casino so far to the best of my knowledge have been a good casino and there have not been any complaint about them in the past so I am curious as to why this happened. If it is the reason that they got OP country restricted from their casino based on regional laws, then i must say that is the right step they have done by restricting the country so as to safeguard their casino from legal actions and announcing and making a refund to members from those affected countries with their casino was a good move to have been done by them.

As I checked the previous posts I saw some comments with captured clause from the terms and conditions of the casino as to change of policy. That section is quite alright if they had done accordingly to what they have said  by sending email across to all their members for immediate actions as it bother their membership of the casino. Maybe OP had no knowledge about their email or possibly he did not check his or her junk box for confirmation. It is nice both parties resolved amicably to settling their scores and differences.

[Eternad]

Winzo casino so far to the best of my knowledge have been a good casino and there have not been any complaint about them in the past so I am curious as to why this happened. If it is the reason that they got OP country restricted from their casino based on regional laws, then i must say that is the right step they have done by restricting the country so as to safeguard their casino from legal actions and announcing and making a refund to members from those affected countries with their casino was a good move to have been done by them.

This happened when casino doesn’t notify all affected players for the change of terms while they keep allowing players to play. They are using this update as trump card when player win huge amount because they can check that the user account was created before the updated ToS while they decided to confiscate now that player possibly on profit.

This issue is already marked as resolved on the casino guru. OP should lock this thread already.

[holydarkness]

[...]
As I checked the previous posts I saw some comments with captured clause from the terms and conditions of the casino as to change of policy. That section is quite alright if they had done accordingly to what they have said  by sending email across to all their members for immediate actions as it bother their membership of the casino. Maybe OP had no knowledge about their email or possibly he did not check his or her junk box for confirmation. It is nice both parties resolved amicably to settling their scores and differences.

You understand this part wrongly. They're claiming that they'll do their best to notify their users of a change through email on the referred ToS. However, that's not the case for this one, they did not send any email regarding this change. As can be seen by OP's statement below, as well as implied on their reply on CG that I snipped below it,

[...]
I did not receive any e-mail with a change in conditions. I only received e-mails with promotions and incentives for further payments I described it in the post above and of course I can provide screenshots of these e-mails along with the dates. [...]

In light of your feedback, we have thoroughly reviewed the situation, and we recognize that clear communication is key to ensuring a positive customer experience. While our terms and conditions provide updated information on restricted countries, we understand that there might have been some oversight on the player's part.

[...]

We appreciate your understanding and want to assure you that we are continuously working to enhance our communication channels to avoid similar situations in the future.

[rafanaldo7]

Hello again.
I wanted to inform you that, as announced by winz.io on CG, all amounts due have been refunded.

I would like to thank the forum members for expressing their opinion in this post, because the casino representative was certainly also following this thread and both the topic on CG and here on bitcointalk made the casino reflect.
I think that without you we would not have been able to resolve this matter positively.

Thanks again 
Regards!

[Woodie]

Looking at some of the messages you have had with winz support, I think this is a simple matter to handle!

Whatever funds are available on your account, let them allow you to withdraw and thereafter inform you that the account will no longer be accessible as they will no longer be providing a service to your country and not how it has been done, hope their forum representative gets this resolved ASAP.

you seem to be a threat to them you only deposited less than $100 worth of ETH and you have made it to $500, that is 5x you could be draining all their funds in no time if they still allow you to play.

5X being a return on capital is a good investment, but I don't think they would limit a player this easily as in the long term a player could play with emotions and end up getting on a losing run, and before you know it you are chasing your losses..unless Winz is considered a small gambling platform to target such small amounts

 i'd like to copy bet.

Waiting for the secret recipe as well


Edit:

Good to read that funds were returned, might as well lock thread and change title to solved @rafanaldo7

[CryptSafe]

Hello again.
I wanted to inform you that, as announced by winz.io on CG, all amounts due have been refunded.

I would like to thank the forum members for expressing their opinion in this post, because the casino representative was certainly also following this thread and both the topic on CG and here on bitcointalk made the casino reflect.
I think that without you we would not have been able to resolve this matter positively.

Thanks again  
Regards!

Congratulations on getting back your refund! A problem shared is a problem solved. You took a bold step by bringing your complaint here for fast attention, for which you were given a good and excellent treat. This platform has been able to resolve many cases between casinos and their members, with both parties present here as registered members too, and the casinos here know the relevance of this platform in the online casino industry and, as such, would want to maintain their relationship with the platform and the registered members here.

As we all know, there are other aspects of this platform that you would find interesting if you made the time to go through them for yourself. Nevertheless, as your case has been resolved successfully, it would be nice if you locked this thread to avoid spamming.