Razed.com scammed me by cancelling winning bets

[holydarkness]

OP, kindly understand that as the situation occured few weeks ago, Razed team will most likely need to take a slightly longer time to get to the bottom of the case compared to a more recent situation. They might need to reach their provider to see whether the cancelation was instructed by them or is there some error from their internal team.

Kindly give a couple more days, and if we're yet to hear from them, I'll poke their rep to bring it back to their attention.

Thank you man, really appreciate it

Hope they do the right thing and pay me out. Such a little amount to loose your reputation for...

Yes, it is a little amount for a casino, so I believe they will do the right thing. If, after they get to the bottom of your case, they find it's a simple error in their system and not something else, they will make a subsequent action.

[UltraexTrader]

One of the VIP hosts of Razed on Telegram promised that they will take care of my problem and contact me within 24 hours, it's been 36 hours and I get 0 response. Besides scamming their players Razed are not even providing normal customer support and keeping their promises. Stay away from this site guys (as someone who really enjoyed to play there) it hurts me to say it but I recommend you to go in some of the big and trusted sites. You will save a lot of headaches with these scammers.

[waltrazed]

Hello,

This is a response to the claim that we scammed user Exitence by not paying him out on a sportsbet. We do not take these concerns lightly and we are more than happy to transparently display the reason by our 3rd Party Provider cancelled the bets.

First of all, we do not control bets on our sportsbook, these are managed by a 3rd party provider which has a very large Risk Management team.

The provider cancelled your bets due to suspicious behaiviour across multiple sportsbooks, in which many new accounts were registering and placing matching bets on the same Table Tennis game that you selected. Their team has many platforms and can match betting action across multiple sites.

Match below:
Tormos, K - Kosiba, Daniel

As with any sports provider, the Risk Management team flagged this and cancelled all bets and restricted your limits.

We would be very unwise not to listen to the Risk Management department of a very experienced team and provider.

Your bets will not be refunded, as it is clear both to our provider and it seems some of the lovely people in this forum - that you bet with many accounts on many sites with very suspicious intent.

See terms:

6.4. The Sportsbook platform reserves the right to declare the bets (or a part of them) void (payments are made with the odds «1») or to suspend payments until the end of trial (including judicial) in one of the following cases:

6.4.3. If there are traces of unfair practices being used (bets made in fraudulent manner, obviously “bad”odds” (e.g. obviously incorrect odds), switched odds);

[UltraexTrader]

Can you show the bets of all these new users who registered on your site and placed these bets ?
Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life

[holydarkness]

Can you show the bets of all these new users who registered on your site and placed these bets ?

I believe they can't, and shouldn't. At least not with all of those new users consent, of which I am somewhat sure not feasible, to get all of their consent altogether. It's a moot point.

Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life

Now, I am confused. You... accepted their explanation and thus we can consider your situation as resolved?

[UltraexTrader]

Can you show the bets of all these new users who registered on your site and placed these bets ?

I believe they can't, and shouldn't. At least not with all of those new users consent, of which I am somewhat sure not feasible, to get all of their consent altogether. It's a moot point.

Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life

Now, I am confused. You... accepted their explanation and thus we can consider your situation as resolved?

Not resolved at all, this is a lie. I have only bet on this game on their website and shuffle as I had balance on both websites. I've been regular player in their site and they saying I created multiple accounts in different sites is a complete lie.

[holydarkness]

[...]

Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life

Now, I am confused. You... accepted their explanation and thus we can consider your situation as resolved?

Not resolved at all, this is a lie. I have only bet on this game on their website and shuffle as I had balance on both websites. I've been regular player in their site and they saying I created multiple accounts in different sites is a complete lie.

On that case, I'll recommend you to write to an ADR where Razed can share the proof that it was their provide who made the call and ask for cancellation, of which they obliged.

Razed is on casinoguru, write to them and open a case, as Razed's representative have already gave their willingness to share. Hopefully CG can verify the case and make a wise ruling according to their findings.

[UltraexTrader]

[...]

Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life

Now, I am confused. You... accepted their explanation and thus we can consider your situation as resolved?

Not resolved at all, this is a lie. I have only bet on this game on their website and shuffle as I had balance on both websites. I've been regular player in their site and they saying I created multiple accounts in different sites is a complete lie.

On that case, I'll recommend you to write to an ADR where Razed can share the proof that it was their provide who made the call and ask for cancellation, of which they obliged.

Razed is on casinoguru, write to them and open a case, as Razed's representative have already gave their willingness to share. Hopefully CG can verify the case and make a wise ruling according to their findings.

Just did so, let's hope they can do the right thing. Appreciate your help sir
We can all see that the ones who lie are Razed because the first response from live support about why my bets were cancelled was because "There was mistake with the odds"
And now suddenly they say I'm doing illegal bething or something which is insane. Shame on you Razed to do this for such an amount.

[holydarkness]

On that case, I'll recommend you to write to an ADR where Razed can share the proof that it was their provide who made the call and ask for cancellation, of which they obliged.

Razed is on casinoguru, write to them and open a case, as Razed's representative have already gave their willingness to share. Hopefully CG can verify the case and make a wise ruling according to their findings.

Just did so, let's hope they can do the right thing. Appreciate your help sir
We can all see that the ones who lie are Razed because the first response from live support about why my bets were cancelled was because "There was mistake with the odds"
And now suddenly they say I'm doing illegal bething or something which is insane. Shame on you Razed to do this for such an amount.

Though I will monitor their page on CG from time to time to be sure I know when it's available for public as well as stay updated with the progress of it, do you mind to perhaps help posting the link of it [just in case it became available and I didn't notice them] once they're on?

[UltraexTrader]

On that case, I'll recommend you to write to an ADR where Razed can share the proof that it was their provide who made the call and ask for cancellation, of which they obliged.

Razed is on casinoguru, write to them and open a case, as Razed's representative have already gave their willingness to share. Hopefully CG can verify the case and make a wise ruling according to their findings.

Just did so, let's hope they can do the right thing. Appreciate your help sir
We can all see that the ones who lie are Razed because the first response from live support about why my bets were cancelled was because "There was mistake with the odds"
And now suddenly they say I'm doing illegal bething or something which is insane. Shame on you Razed to do this for such an amount.

Though I will monitor their page on CG from time to time to be sure I know when it's available for public as well as stay updated with the progress of it, do you mind to perhaps help posting the link of it [just in case it became available and I didn't notice them] once they're on?

Your complaint wasn't approved
Says its not approved for some reason.

[holydarkness]

Though I will monitor their page on CG from time to time to be sure I know when it's available for public as well as stay updated with the progress of it, do you mind to perhaps help posting the link of it [just in case it became available and I didn't notice them] once they're on?

Your complaint wasn't approved
Says its not approved for some reason.

Sorry, you're saying that CG refused to mediate your case? you said that they said it's not approved for some reason, did they specify what the reason are? Can you perhaps give us a screenshot of that reply?

[GxSTxV]

This response from the casino representative for me, seems to be leaning mostly on their third party provider and their risk management processes. They are saying they believe there was suspicious betting activity across multiple sites with similar bets being placed by new accounts on the same game so according to their policy that’s enough for them to void the bets.
However, it’s easy to see why you still feel unfairly treated here, especially if you truly are not involved in any of those suspected bets. It’s unfortunate that they decided to stand by their provider’s assessment, but you do have a few points you could show here to prove they are wrong by a clear proofs, If you have any additional evidence showing that you played under their rules.
Also, still can't understand why your case wasn't accepted on casino Guru?

[UltraexTrader]

This response from the casino representative for me, seems to be leaning mostly on their third party provider and their risk management processes. They are saying they believe there was suspicious betting activity across multiple sites with similar bets being placed by new accounts on the same game so according to their policy that’s enough for them to void the bets.
However, it’s easy to see why you still feel unfairly treated here, especially if you truly are not involved in any of those suspected bets. It’s unfortunate that they decided to stand by their provider’s assessment, but you do have a few points you could show here to prove they are wrong by a clear proofs, If you have any additional evidence showing that you played under their rules.
Also, still can't understand why your case wasn't accepted on casino Guru?

Yeah, I been their customer for over a month playing daily on their site, I done a legit bet and it was cancelled thats why I feel bad. And them acusing me that I opened more accounts is lame. You know if I was involved at some fraudent betting, I wouldn't be here crying for few hunderd $ ?

Thats the guru response

Dear complainant,
Thank you for contacting Casino.Guru.
Unfortunately, we do not have a branch that deals with sports betting complaints at this time. However, I can suggest some websites that may be able to assist you:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope these resources will be able to help you with your issue.
Please understand that we are unable to provide accurate advice on sports betting complaints due to our limited insight in this area. As such, we cannot publish your complaint on our website.
I apologize for any inconvenience this may cause.
Thank you for your understanding.
Best regards,
Casino Guru Team




Regardless that they didn't resolve it, I think its time for me to close the page of this book and stop wasting my and your time guys. Its more than clear they are not willing to resolve it so there is no need to waste more energy. I already left their site and few friends of mine left so its their only loss here, they lost loyal players from whom they were gonna make way more than what they refuse to pay me out.

Casino Guru gives Razed bad rating especially for their teams of service and counts them as unfair towards players.
Quick research there shown me Razed are having 2 more Casino Brands with not good reputation. So once again to DailyGambling on Youtube and all the fake streamers who promote these scam websites