Can Casinos Wrongly Tag Users for Violations?

[Blowon]

I was just thinking, since I’ve been seeing a lot of scam accusations against well-known casinos, where accounts get closed for various reasons, and the worst part is that funds are confiscated.

I just want to hear your thoughts on this—do you think it’s possible for a casino’s system to make mistakes when flagging an account for violating their TOS? Like, for example, they claim you have multiple accounts, or suspect your gambling habits are leaning toward addiction, so they decide to close your account.

It is possible, but very rare, every casino certainly has a specific reason for closing their user accounts, and yes, if the reason given by the casino is very unreasonable, which does not prove that their users are cheating, the casino has violated the TOS.

[danherbias07]

Yes, I think they can make mistakes and the higher possibility is multiple accounts. Not in online gambling but I have been accused of this several times with different applications and online games I think it's because of the VPNs that are using different IPs and it's possible that they may have used yours, especially the non-reputable VPN providers.
This mistake is not easy to fix because you cannot find proof of your innocence as there's no trace of who used your IP so you can tell them to never do it again. There was even a time I blamed a friend for this mistake because I thought he was playing the same game as me while connected to my WIFI.

[Strongkored]

I was just thinking, since I’ve been seeing a lot of scam accusations against well-known casinos, where accounts get closed for various reasons, and the worst part is that funds are confiscated.

I just want to hear your thoughts on this—do you think it’s possible for a casino’s system to make mistakes when flagging an account for violating their TOS? Like, for example, they claim you have multiple accounts, or suspect your gambling habits are leaning toward addiction, so they decide to close your account.

Casinos are very likely to make mistakes because they are not perfect and usually the assessment is through the same pattern so there is a chance for mistakes, and that happened to me a few years ago where the casino accused me of having multiple accounts even though I didn't do it unfortunately the explanation via text was not enough to convince the casino because the proof they wanted was KYC, but if the casino withholds the user's money they must be willing to accept an appeal and when the player can prove that they are not guilty then the casino is required to give the user's money otherwise they are the same as one of the casinos that had promoted on this forum and its users complained a lot because when they could win a large amount then their account would be blocked and they could not withdraw their money.

[stadus]

Yes, I think they can make mistakes and the higher possibility is multiple accounts. Not in online gambling but I have been accused of this several times with different applications and online games I think it's because of the VPNs that are using different IPs and it's possible that they may have used yours, especially the non-reputable VPN providers.
This mistake is not easy to fix because you cannot find proof of your innocence as there's no trace of who used your IP so you can tell them to never do it again. There was even a time I blamed a friend for this mistake because I thought he was playing the same game as me while connected to my WIFI.

It’s a delicate situation. I think they should make some adjustments to their system and review it to avoid issues like this. I’ve heard plenty of stories about accounts being flagged for multi-accounting or sharing the same IP, leading to account bans. It’s tough because we can’t really prove our innocence since they control the system and use it to enforce their rules. Our only option would be to file a lawsuit, but for micro gamblers like us, that’s unlikely to happen. It’s a frustrating situation.

[Wexnident]

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Definitely can. Even multi-accounts can be a mistake say if a person has a friend who comes over and plays often in their place. Just that casinos don't really give a crap most of the time in those instances, especially if they've already hammered down the verdict to the user. They don't have a reason to. And they certainly would want to tell users that they "made" a mistake lol. If the issue was blown out of proportion then things might be different but how many times can that happen anyway? I'd say rarely, if not never.