Bc.game will not refund money [ISSUE RESOLVED] money refunded!!!

[TEKmoney]

I understand that it's protocol... But instead of having a hot wallet for all withdrawals why not just have it withdrawal from the same address that you have to deposit with... Then there wouldn't be issues. But what do I kno all this is above my pay grade

Hello TEKmoney,

We've escalated the issue to our dev team and they are currently examining all the information you've provided us with. In case we need additional information, we'll inquire. Thank you for your patience.

ok good to hear finally

[moderator's note: consecutive posts merged]

[Coyster]

ok good to hear finally

Please do not forget to update this thread with any new information or when your issue has been finally resolved, goodluck.

First you wait for hours sometimes and if you don't replay within 5min they close your tickets and the whole process starts from the beginning yet again.

Customer support can be very frustrating, and i agree with you that they should really be doing better than what they are doing right now. If customers come with a problem, they should at least try to solve that problem and right now they are not doing that.

[TEKmoney]

Yes will definitely keep updated... As of now nothing new and still waiting for the refund

[Zwei]

I mean it's not that hard to verify transactions without a screen shot, honestly.

exactly, i don't get why ask for a screenshot of transactions for this kind of verification
if they just checked the tx ids, they can clearly see if the transactions really went from their hot wallet to the cashout address and back to their hot wallet.

well, at least they are refunding him, some other shitshow of casinos would just say, not our problem and walk away with your money.

Yes will definitely keep updated... As of now nothing new and still waiting for the refund

i'm sure you will get a refund, but you should be careful next time, problems like this do not always end in a happy way.

it's always better to cash out coins to an address you control first, then spend them.
that way, if a refund happens for whatever reason, the coins get sent back to your wallet. and not to mention some platforms do not like receiving coins directly from casinos.

[holydarkness]

Yes will definitely keep updated... As of now nothing new and still waiting for the refund

OP, during my sit with my contact about few minutes ago and we get to your case, my contact told me earlier that you've given and redeemed one voucher earlier today? Can you please confirm this? They also told me that they've issued two other vouchers to complete the refund.

[TEKmoney]

Yes I have recieved one voucher and redeemed that... Have not recieved other two.. will contact customer support and see

[holydarkness]

Yes I have recieved one voucher and redeemed that... Have not recieved other two.. will contact customer support and see

No need, it's been covered with my contact too. They've generated it, their rep will soon reach you with the other two vouchers. Just... kindly wait a bit while they try to get the ass of their rep to log into the forum and send you the code.

[BC.Game Support]

Hello TEKmoney,

We just did. Kindly check your inbox for the rest of the vouchers to be redeemed.

[TEKmoney]

Haha ok thank you very much for all your help it really is much appreciated!!! 🙏🙏🙏

[holydarkness]

Hello TEKmoney,

We just did. Kindly check your inbox for the rest of the vouchers to be redeemed.

Ahh well, that... fast.

Haha ok thank you very much for all your help it really is much appreciated!!! 🙏🙏🙏

OP, can you confirm? Try to redeem and see if the amount fit the fund that should be re-credited to your account? if everything's good, then kindly return here and confirm that you've got everything and we can get this case marked as resolved.

And, glad to help.

[TEKmoney]

Yes yes everything recieved and redeemed.... Thank you so much for making it right... So everything is resolved and refund/reversal have been credited in full... And thank you again holy for coordinating everything!!!!!!

[holydarkness]

Yes yes everything recieved and redeemed.... Thank you so much for making it right... So everything is resolved and refund/reversal have been credited in full... And thank you again holy for coordinating everything!!!!!!

Again, glad to help. Can you mark the case as resolved by editing the title of the thread and lock the thread [the button is at the bottom left of the page] to finalize it?

[DiMarxist]

Snip

Op you can add this evidences to the Op (first post) for more visibility. Many people might not see it. There is no casino is accusation free but the quick response and activeness of the representatives of the casino is one of the most important thing in the forum. Many casinos representatives refuse to answer questions and that has trigger fire against them and making users to create this kind of thread.
B c game should do well to answer questions in this section because they have a lot of accusation threads at this side of the forum and that is not really good for a good reputation of the casino company. They should resolved issues fast.

[acroman08]

Snip

Op you can add this evidences to the Op (first post) for more visibility. Many people might not see it. There is no casino is accusation free but the quick response and activeness of the representatives of the casino is one of the most important thing in the forum. Many casinos representatives refuse to answer questions and that has trigger fire against them and making users to create this kind of thread.
B c game should do well to answer questions in this section because they have a lot of accusation threads at this side of the forum and that is not really good for a good reputation of the casino company. They should resolved issues fast.

you should have read the thread first, the OP's post just above holydarkness confirms that the OP has received his funds and the issue has been resolved with the help of holydrakness.