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Author Topic: Wallet address changed on Trezor. I have the seed, still no BTC access  (Read 54 times)
BTCnotFiat (OP)
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August 15, 2025, 11:09:39 AM
Last edit: August 15, 2025, 11:30:40 AM by BTCnotFiat
 #1

problem solved by Trezor HAL AI  Smiley

LoyceV
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August 15, 2025, 11:17:49 AM
 #2

transferred BTC from Kraken to Trezor.
When you entered your withdrawal address on Kraken, did you verify it's the same address as shown on your Trezor hardware wallet's screen?

Quote
it arrived.
Where did you see this? Trezor Suite?

¡uʍop ǝpᴉsdn pɐǝɥ ɹnoʎ ɥʇᴉʍ ʎuunɟ ʞool no⅄
Forsyth Jones
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August 19, 2025, 09:23:02 PM
 #3

problem solved by Trezor HAL AI  Smiley
It would be extremely helpful if you could record your problem instead of deleting/modifying your post once the Trezor team has resolved it.

There might be people facing the same issue as you, and they will need to create a new thread. You could indicate that your issue has been resolved by simply changing the title to "resolved."

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August 23, 2025, 06:32:11 PM
Last edit: August 23, 2025, 06:46:06 PM by Cricktor
 #4

I don't understand either why OP changed his original post when it, in his own selfish eyes, became obsolete after he got a solution from elsewhere.

Anyway, here's the original post:
Bitcoin Client Software and Version Number: N/A
Operating System: windows and Trezor 1.13.1
System Hardware Specs: N/A
Description of Problem: transferred BTC from Kraken to Trezor. it arrived. a year later the Trezor btc wallet is empty, address changed.
Any Related Addresses:
send to: bc1qash7gg233mgtz7lfylg7r6q6h20le55uj9r8t2 - it landed there then I stored the Trezor away.
current public address on the Trezor shows bc1qa6je5yg8p589rc6jw9xya479f0kjf0wy7q3y4c
Any Related Transaction IDs: https://www.blockchain.com/explorer/addresses/btc/bc1qash7gg233mgtz7lfylg7r6q6h20le55uj9r8t2
Screenshot of the problem:
Log Files from the Bitcoin Client:

I am very confused. I even bought a new Trezor, use the seed to duplicate it. Nothing.  double check the 24 seed words on the old one. Passed just fine.  How on earth it can change?

any help will save my sanity. Thanks,

I guess it's another example of an user who doesn't understand how HD wallets operate, especially in the context of UTXO based coins like Bitcoin.

There are two received UTXOs on address bc1qash7gg233mgtz7lfylg7r6q6h20le55uj9r8t2, no other transactions.

Trezor Suite likely displays simply the next unused receiving address of his wallet, which I assume is bc1qa6je5yg8p589rc6jw9xya479f0kjf0wy7q3y4c, because this address hasn't been used so far in any transaction.

From the poor problem description I might not understand the issue in detail or what exactly is the issue at all. If the recovery from mnemonic recovery words doesn't give a wallet with (even small) transaction history then it might also be an issue with accounts in the context of derivation path stuff or similar.

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