FortuneJack scammed me for 938$

[Kamx369]

What happened::
Hey, I had 938USDT on my balance that I decided to withdraw. They rejected my withdrawal and asked for KYC. My verification through their third-party service was successful, but my account was still restricted to withdrawals. After waiting 2 days, they sent me an email stating that they had closed my account permanently, without any explanation.
I am creating this thread because they act arrogant  towards me, live support cannot give a reason for closing my account, and they are not responding to my mail.
From my perspective, I didn't violate any terms and conditions in their service, I didn't do anything illegal there, I gained the balance from casual bets, and my verification was successful, so I completely don't understand this situation.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298
Reference Link:
https://bitcointalk.org/index.php?topic=774929.0
Amount Scammed: 938
Payment Method: USDT
PM/Chat Logs:
https://www.talkimg.com/images/2025/07/31/UHkjEJ.png
https://www.talkimg.com/images/2025/07/31/UHkVwW.jpeg

[logfiles]

Quoting for visibility

   

The reason for permanent closure of your account is clearly stated as per the email sent to you. Apparently you failed to pass the KYC verification. Maybe the saw so irregular documents, we surely can not know.
Perhaps you could try getting in touch with their representative in the forum for more details if you truly feel you are innocent, but if you are not, you will only be wasting your time. Their rep seems active, so send them an inquiry - FortuneJack

[tabas]

If you didn't finished the verification process on their end, that's harder on your part because despite that most of the casinos won't disclose the actual reason for account closure. On yours, they've said that you've failed it. I have seen issues that the users have said that they didn't violated anything and that could be true to you. But on theirs, there could be something else, there is no way to alter such verdicts that they've already made. I think most of account closures, they'd allow users to withdraw their balances. Just keep on trying to contact them as suggested by logfles.

[holydarkness]

[...]Their rep seems active, so send them an inquiry - FortuneJack

If I understand what happened correctly, ADante is no longer with them. However, he did pass the torch to his successor and I have them in my reach. I'll try to nudge them.

OP, Kamx369, mind to shoot me your email or username [by PM is fine if you prefer them to stay private]? I'll nudge my [new] contact on FJ to take a look into your matter.

[Coyster]

OP, you should not expose your email address like you have done in the OP, you can send it privately to a reputable user like holydarkness to help pursue your case faster, but not in your op for everyone to see, scammers might try to attack you through phishing or other forms of attack. Sorry about your case with FJ, if you didn't violate any terms like you say, then let us hope holydarkness gets them to look closely into it for you.

[holydarkness]

OP, you should not expose your email address like you have done in the OP, you can send it privately to a reputable user like holydarkness to help pursue your case faster, but not in your op for everyone to see, scammers might try to attack you through phishing or other forms of attack. Sorry about your case with FJ, if you didn't violate any terms like you say, then let us hope holydarkness gets them to look closely into it for you.

LMAO, I actually didn't notice that the information I seek is readily available. I guess I'll use that to nudge my new contact on FJ, then.

OP, please wait a little while I try to get them, might take days as this is weekend and I usually don't nudge all of my contacts during weekend, and most that got nudged by weekend on special occasions usually reply by working days anyway, but I'll nudge now, just in case this one slipped from my mind.

[Kamx369]

Sorry for the late reply, yes, my email is present on the screen.
I would not have published this thread if my verification had failed, but the process was successful, so I don't understand why my account is closed and they are not providing any information.
If you can contact the casino representative, I would appreciate any help

[Kavelj22]

Sorry for the late reply, yes, my email is present on the screen.
I would not have published this thread if my verification had failed, but the process was successful, so I don't understand why my account is closed and they are not providing any information.
If you can contact the casino representative, I would appreciate any help

There should be an explanation about how the KYC verification process was successful through third part as you said, and in their response they said it failed. Op can you provide a solid proof about how the verification succeeded through third part service?

I also suggest you hide your email address from those screenshots. Exposed emails can lead to a lot of annoy from people either who will try to contact you for scammy offers, or someone can use it for illicit goals. Now as Hd got your email, it's better to edit those pictures before republishing.

Good luck with your case

[holydarkness]

Sorry for the late reply, yes, my email is present on the screen.
I would not have published this thread if my verification had failed, but the process was successful, so I don't understand why my account is closed and they are not providing any information.
If you can contact the casino representative, I would appreciate any help

So, it does slipped my mind from my last post, despite I said I'll nudge them "now". LMAO, sorry, my bad. Anyway, I've reached them now and they're inquiring to the department in charge of giving that verdict. I'll keep us all in the loop and update once I heard from my contact.


Edit: heard from them, OP also raised the case to CG, https://casino.guru/fortunejack-casino-player-s-account-has-been-closed-4 and with this, unfortunatelly we can't do much and the matter has been taken from our hand and straight to CG and whoever in FJ handle CG cases. OP, I'll periodically monitor the development of the case, though reading it, I think there will be a chance that CG will reject, given it's sports related.