Luckydiamond.io suspended my account after I win, $1500+

[MisterZz]

What happened: Registerd in Luckydiamond.io on May, deposits, withdrawals, bets.. all OK. On may 31th, I won some good prizes, then I retired 30 ZEC to my account which never sent. Shortly after making this withdrawal, with the remaining balance I had, seeing how long the withdrawal was taking, I decided to exchange ZEC for 2+ LTC to try to withdraw them as well and see if Litecoin would take less time to process. However, I couldn't complete this withdrawal because one was already being processed.
The next day, when I tried to log into my account after entering the two-factor authentication code, the page returned me to the home page without having logged in. When I contacted the team, it was because my account was suspended due to suspicious activity (which is only suspicious if you win a big prize, apparently). After contacting them through the chat available on the website, they told me to contact support@luckydiamond.io so they could explain the reason for my account suspension. Well, no matter how many emails I contact, they never answer, and in the chat they just tell me to contact them by email. So, I have no choice but to start reporting my situation. For now, with no justification for the account suspension or proof, I feel completely scammed. They've even kept the money from the various deposits I made before finally "winning." Anyway. [/color]

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3387185[/color]

Reference Link: luckydiamond.io [/color]
Amount Scammed: 30 ZEC (withdrawal) + 2+ LTC and some ZEC (account balance), the day of I was suspended, it were around $1800  
Payment Method: Crypto deposits[/color]
Proof of Payment: https://blockchair.com/zcash/transaction/d4d074a12c67c8ae69af3a88a562c8f3f35c516224b8297e8c58c3867fd417d9[/color]
PM/Chat Logs:

Chat on luckydiamond.io
Conversation started on Monday, July 07, 2025, at 20:28 (GMT+0)
[20:28]
V1751920108042866: hello
[20:29]
Thomas has joined the conversation
[20:30]
Thomas: Hello, how can I help you?
[20:30]
V1751920108042866: I can't access to my account: s***ab@gmail.com and is suspended, I'm waiting a response by mail, still nothing
[20:31]
Thomas: What is your nickname on the site?
[20:32]
V1751920108042866: E***o
[20:33]
Thomas has left the conversation
[20:52]
V1751920108042866: can you help me?
[20:52]
Thomas has joined the conversation
[20:53]
Thomas: your account has been blocked
[20:54]
V1751920108042866: Yes, I want to know why
[20:54]
Thomas: send a letter to our website mail support@luckydiamond.io
[20:55]
V1751920108042866: I contacted but still not response
[20:58]
Thomas: wait for them to answer you
[20:59]
Thomas: I can help you with something else
[20:59]
Thomas has left the conversation
[21:01]
V1751920108042866: I registered, played, deposited and withdrew with no problems, and when I win good price, blocked. I'm waiting since June 2
[21:01]
V1751920108042866: prize*
[21:02]
V1751920108042866: I need a response but by mail not received response


Chat on luckydiamond.io
Conversation started on Tuesday, July 15, 2025, at 15:43 (GMT+0)
[15:43]
V1752375767025939: Hello
[15:44]
Axcel has joined the conversation
[15:45]
Axcel: Hi good day! thanks for contacting live support
[15:45]
V1752375767025939: Hello, Good day. I'm trying to contact with support, I need help
[15:45]
Axcel: how may I help you today?
[15:46]
V1752375767025939: I can't login in my account
[15:46]
Axcel: can you explain more details why you cannot login?
[15:47]
V1752375767025939: Yes, my account was suspended with no reason by now, I'm worried about..
[15:48]
V1752375767025939: I need my money, sincerely
[15:48]
Axcel: what username?
[15:49]
V1752375767025939: E***o
[15:52]
Axcel: upon checking your account being banned because of your suspicious activities
[15:53]
V1752375767025939: why? I played, and get one good prize
[15:53]
V1752375767025939: can you explain more detailed?
[15:55]
V1752375767025939: I made some deposits, and withdrawals with no problem, but when I win, next day I was suspended
[15:57]
V1752375767025939: I don't know how I could break rules, 'm honest
[16:00]
Axcel: our system just detected of your suspicious activities
[16:02]
V1752375767025939: can you describe this suspicious activities? which proves it or I can see what I did to be suspended
[16:20]
V1752375767025939: please
[16:34]
V1752375767025939: If you don't provide evidence, this is more like theft.
[17:00]
V1752375767025939: hello
[17:16]
V1752375767025939: I will use other methods to see if I get a response...

Chat on luckydiamond.io
Conversation started on Wednesday, July 16, 2025, at 02:14 (GMT+0)
[02:15]
V1752375767025939: Hello, good night, I need some help
[02:15]
Alex has joined the conversation
[02:15]
Alex: Hi, how can I help you?
[02:17]
V1752375767025939: My account: E***o, was suspended by suspicious activity, I'm an honest player and I don't make any illegal things. Can you justify this suspicious activities?
[02:18]
V1752375767025939: I need a solution, please
[02:20]
Alex: You have been blocked due to certain actions that are not allowed on our website. For more details, please contact support@luckydiamond.io.
[02:21]
V1752375767025939: I contacted but not received any response
[02:21]
V1752375767025939: 2 times
[02:22]
V1752375767025939: Finally I will post on Botcointalk and other gambling forums if this continues with no responses
[02:22]
Alex: You should write to the website's email and wait for a response.  support@luckydiamond.io.
[02:23]
V1752375767025939: I write first mail one month ago
[02:23]
V1752375767025939: second mail one week ago, how many time it should go?
[02:24]
Alex: You are free to act as you wish, but threats are unacceptable. Please refrain from violating the website's rules. Have a good day.
[02:26]
Alex has left the conversation
[02:30]
V1752375767025939: It's not a threat. If I don't hear back here, I'll try to get one somehow. I just want to clarify this situation, as it seems strange to me that the account suspension is carried out the moment I win a good prize, after several deposits, since I've been reduced to zero several times. I haven't done anything wrong, and on top of that, support is of no use at the moment.
[02:32]
V1752375767025939: It seems like you're just letting time pass, and nothing more. I hope I'm wrong, and I don't know, but that's what you're giving me to understand. [/color]
Additional Notes: I can provide more transaction data, although since I don't have access to my account I don't have full access to all the information. [/color]

[Mahdirakib]

When I contacted the team, it was because my account was suspended due to suspicious activity (which is only suspicious if you win a big prize, apparently). After contacting them through the chat available on the website, they told me to contact support@luckydiamond.io so they could explain the reason for my account suspension. Well, no matter how many emails I contact, they never answer, and in the chat they just tell me to contact them by email.

What prize have you won there actually? You have said about the prize winning a few times in your post, and you believe that LuckyDiamond has blocked your account as you have won the prize. I doubt that you will get any response from them. Their representative isn't active here.

LuckyDiamond is on Casino Guru with a poor rating, and it looks like they don't have any representatives in CG. Their telegram group doesn't look like a community of the gamblers. The mod and some other users are having conversations in Russian language, which aren't related to the casino. Still, you may submit a complaint in CasinoGuru if you want.

[shasan]

Sorry for your loss. But first of all as you could post on here you coild search about the gamblibg site you have played on the forum. If you did so then you could understand that they are not active on the forum and if yiu check on casinoguru then you could see their poor ratings.

[MisterZz]

What prize have you won there actually? You have said about the prize winning a few times in your post, and you believe that LuckyDiamond has blocked your account as you have won the prize. I doubt that you will get any response from them. Their representative isn't active here.

Hi, Thanks for your reply. I win in Big Bass Bonanza Halloween and some other slot two good prizes in a short time, I'd deposited at least $400 in the last few days and wasn't winning anything, and when I finally won, well...
I wasn't a big fan of crypto casinos until recently. We learn from mistakes like this. The goal of this post is precisely to help people identify sites that pose risks. So far, I've only posted it on this forum and another well-known website. I'm going to post it wherever I see fit.

Thanks Mahdirakib, I will.
Best regards.

[Yaunfitda]

What prize have you won there actually? You have said about the prize winning a few times in your post, and you believe that LuckyDiamond has blocked your account as you have won the prize. I doubt that you will get any response from them. Their representative isn't active here.

Hi, Thanks for your reply. I win in Big Bass Bonanza Halloween and some other slot two good prizes in a short time, I'd deposited at least $400 in the last few days and wasn't winning anything, and when I finally won, well...
I wasn't a big fan of crypto casinos until recently. We learn from mistakes like this. The goal of this post is precisely to help people identify sites that pose risks. So far, I've only posted it on this forum and another well-known website. I'm going to post it wherever I see fit.

Thanks Mahdirakib, I will.
Best regards.

And hopefully this is going to be a very expensive lessons for you as well. But I do hope that your idea about crypto casinos are not tainted by this bad experience. There are still a lot of casinos here that has built their reputations throughout the years. And so with that, you might want to play with those casino and have a positive encounter. I might have a feeling though that maybe they wanted you to win earlier so that you will deposit more and then trap you. In any case, it's done already and for sure it has sink it to you that this casino will not going to pay you. Good to hear that you will spread the word out there so that there will be a chance that maybe someone has been thinking of playing in their casino but reading what you have endure and blatantly scamming you, then they will have to go to try other casinos.

[shasan]

What prize have you won there actually? You have said about the prize winning a few times in your post, and you believe that LuckyDiamond has blocked your account as you have won the prize. I doubt that you will get any response from them. Their representative isn't active here.

Hi, Thanks for your reply. I win in Big Bass Bonanza Halloween and some other slot two good prizes in a short time, I'd deposited at least $400 in the last few days and wasn't winning anything, and when I finally won, well...
I wasn't a big fan of crypto casinos until recently. We learn from mistakes like this. The goal of this post is precisely to help people identify sites that pose risks. So far, I've only posted it on this forum and another well-known website. I'm going to post it wherever I see fit.

Thanks Mahdirakib, I will.
Best regards.

And hopefully this is going to be a very expensive lessons for you as well. But I do hope that your idea about crypto casinos are not tainted by this bad experience. There are still a lot of casinos here that has built their reputations throughout the years. And so with that, you might want to play with those casino and have a positive encounter. I might have a feeling though that maybe they wanted you to win earlier so that you will deposit more and then trap you. In any case, it's done already and for sure it has sink it to you that this casino will not going to pay you. Good to hear that you will spread the word out there so that there will be a chance that maybe someone has been thinking of playing in their casino but reading what you have endure and blatantly scamming you, then they will have to go to try other casinos.

You are right and I agree with you also I usually do not play on any new gambling site. But if all the users play on reputed site then how a new site will be a reputed one. So few people must need to play one new site by them the new gamble site will turn into reputed or scam gambling site.

[MisterZz]

What prize have you won there actually? You have said about the prize winning a few times in your post, and you believe that LuckyDiamond has blocked your account as you have won the prize. I doubt that you will get any response from them. Their representative isn't active here.

Hi, Thanks for your reply. I win in Big Bass Bonanza Halloween and some other slot two good prizes in a short time, I'd deposited at least $400 in the last few days and wasn't winning anything, and when I finally won, well...
I wasn't a big fan of crypto casinos until recently. We learn from mistakes like this. The goal of this post is precisely to help people identify sites that pose risks. So far, I've only posted it on this forum and another well-known website. I'm going to post it wherever I see fit.

Thanks Mahdirakib, I will.
Best regards.

And hopefully this is going to be a very expensive lessons for you as well. But I do hope that your idea about crypto casinos are not tainted by this bad experience. There are still a lot of casinos here that has built their reputations throughout the years. And so with that, you might want to play with those casino and have a positive encounter. I might have a feeling though that maybe they wanted you to win earlier so that you will deposit more and then trap you. In any case, it's done already and for sure it has sink it to you that this casino will not going to pay you. Good to hear that you will spread the word out there so that there will be a chance that maybe someone has been thinking of playing in their casino but reading what you have endure and blatantly scamming you, then they will have to go to try other casinos.

Thanks. I started playing in betblock, never had problems, then I registered in coincasino.com and some others, no problems.. I only made a mistake in Fortunejack, because when I registered I created 2 accounts in one minut, because I get an error but account was created. When I made a withdrawal they blocked it by multiacconting, but after explain why I created two accounts, and KYC verify (I understand), they unlock my cryptos. My experience is still good, after all, I can say that is important to made a research before sign up in every crypto casino, and be careful. By other hand, some reputable crypto sites should not promote “suspicious” crypto casinos.
Hope this will be useful in future. I learn the lesson. 💪🏼😁
Best regards

[khaled0111]

So far, I've only posted it on this forum and another well-known website. I'm going to post it wherever I see fit.

Seeing how their customer support keeps ignoring you and closing the support ticket without providing any real assistance, then I guess this seems be the best course of action.
You need to expose them everywhere and put pressure on them so they realise that they must take your complaint seriously. If your complaints/reviews start affecting their business, they will have no other option but to resolve it as soon as possible.

[GxSTxV]

Sorry you had to deal with this, I hope this is not over for your case. Well, like others said, this casino barely has any visible activity from players or records of withdrawing good amount of winning normally, their representative hasn’t been around since May here, which  is not a good sign if you ask me.

From what you shared, it looks like they locked your account right after a big win, plus they gave no real reason, and now they just ignore you completely. They mentioned only that; their system detected something, but what exactly? If they had proof, they should show it and close the case. Looks to me like a classic case of stalling and avoiding payouts for some reasons.

Let’s hope someone knows their contract or a worker there to reach out for a quick response.

[MisterZz]

Well, absolutely a robbery.


Conversation started on Sunday, July 27, 2025, at 21:40 (GMT+0)
[21:41]   V1753152173363778: Hello
[21:41]   Axcel has joined the conversation
[21:41]   Axcel: Hi good day! thanks for contacting live support
[21:41]   Axcel: how may I help you today?
[21:42]   V1753152173363778: Good day. I cant access to my account and I contacted support 2 months ago and still not received response
[21:46]   Axcel: may I know what username?
[21:47]   V1753152173363778: Yes
[21:47]   V1753152173363778: *****
[21:48]   Axcel: Your account being banned because of your suspicious activities
[21:49]   V1753152173363778: Yes but I still dont know what I do, and you never contact with me by mail to clarify this situation
[21:49]   Axcel: You already knew the answer
[21:50]   V1753152173363778: ?
[21:50]   V1753152173363778: Can you tell me it?
[21:50]   V1753152173363778: Suspicious activity
[21:51]   V1753152173363778: Without proves
[21:51]   Axcel: proofs shown in your account
[21:52]   V1753152173363778: i cant loggin
[21:52]   Axcel: no coins or currency showed up but you got profit
[21:52]   Axcel: so you already knew the answer why your account being banned
[21:53]   V1753152173363778: Mm I deposited multiple times
[21:53]   V1753152173363778: i lost and win
[21:53]   V1753152173363778: Probably in long term I will lost
[21:58]   V1753152173363778: Let's see how no coins appeared, I don't understand, I made deposits and withdrawals without problem, the last deposit was with zcash


and today, I missed the start of the chat, but when I contacted him again, it seemed like he already knew it was me.

Conversation started on Friday, September 05, 2025, at 19:56 (GMT+0)
[19:56]   Sergi: hello
[19:56]   Axcel has joined the conversation
[19:57]   Axcel: our system detected very suspicious in your account activity that lead to being banned
[19:58]   Sergi: I would have continued playing on your platform if there hadn't been any problems, I've been lucky here, but it's rarely like that, I still don't understand the reason
[19:58]   Sergi: which activity?
[19:59]   Sergi: I only remember I up my bet in Big Bass Halloween and in next spin I get 3 scatter, it was lucky sincerely
[19:59]   Sergi: At least give me back my deposits, otherwise this is a complete robbery.
[20:01]   Axcel: it's not robbery and we have the right to banned your account because of violating our rules
[20:03]   Sergi: [21:52] V1753152173363778: i cant loggin
[21:52] Axcel: no coins or currency showed up but you got profit
[21:52] Axcel: so you already knew the answer why your account being banned
[21:53] V1753152173363778: Mm I deposited multiple times. Can you explain a little that reason, and maybe I understand it..
[20:06]   Axcel: I already gave you an explanation regarding your account from being banned, your activity of winning and having a profit which it does not showed up in your account and our system detected it as suspicious activity.
[20:08]   Sergi: It seems that it doesn't appear in my account. I made ZEC deposits. Please check it.
[20:17]   Sergi: https://blockexplorer.one/zcash/mainnet/tx/d4d074a12c67c8ae69af3a88a562c8f3f35c516224b8297e8c58c3867fd417d9
[20:18]   Sergi: coins not moved
[20:23]   Sergi: any clarification?
[20:33]   Sergi: I just created a new account, and now Zcash is not showing for deposit, but you can select that coin to play, obviously some problem is happening
[20:36]   Sergi: Zec withdrawal option is also not showing, this probably has a reason related with my problem..
[20:37]   Sergi: can you check it more deeply?
[20:39]   Axcel: but it's not allowed to have multiple accounts
[20:39]   Axcel: another violation
[20:39]   Sergi: I just created it to verify what is happening
[20:39]   Sergi: I don't played and nothing
[20:39]   Axcel: please read our rules and regulations in our site
[20:40]   Sergi: robbed is the username of my new account, you can check it
[20:41]   Sergi: if is not there any solution, I will make sure gamblers know what you're up against in your casino
[20:43]   Axcel: you the one violated our rules, it's not possible to have multiple accounts
[20:43]   Axcel: it's very common rules to all casino
[20:44]   Sergi: that reason is not a reason because I just created it to check, and I communicate it to you. Good luck, let's see how long it lasts.

This is a Joke...