FixedFloat scam report

[FixedFloatScamReport2025]

FixedFloat has frozen 1500+ euros worth of bitcoin from me.

On August 5th I created the exchange order W4ES9H (attached screenshot). The order was marked as completed but the xmr was not paid out.

Support indicated that the order was blocked by the system and I should write to compliance@fixedfloat.com and provide proof of funding.

The Fixedfloat compliance team indicated that funds received from btc wallet 3GdtWyHMUAVkuAPQWCcv5c8tXaH8wHWNKy (coinbase) were reported as stolen and asked for proof in the form of screenshots. After I sent all the required screenshots (coinbase transaction ss, coinbase withdraw ss, bank statement) they asked for video proof as the screenshots are easy to modify.

The video was sent on August 6th at 6am GMT, and they have not released my funds until today. I have wroten emailsdaily, they always respond that they need more time to verify.

Again, the bitcoin was bought on Coinbase using Apple Pay and I provided all required information, including bank statement showing the money leaving the credit card. Also, the ‘problem’ transaction is about 190 euros but they blocked the whole exchange and are withholding 1500 euros in bitcoin from me.

At this point I believe I will not see my money again. Attached proof.

https://ibb.co/SXTgZGj8 https://ibb.co/k2Rwz86s https://ibb.co/QvfL8g44 https://ibb.co/23WtxcyP https://ibb.co/sdY7Cd0J https://ibb.co/bMyNHz72

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I am updating this thread to let everyone know what to expect with this service.

They have been dishonest throughout this whole process, going as far as providing me with a fake company name and address (maybe they do not know that the company list is public).

Also they are accusing me of crypto theft but they ignored me several times when I asked for even a single piece of evidence which suggests that.

Attached proof:

https://ibb.co/WdWMxp9 https://ibb.co/5h4Vs1NB https://ibb.co/Rp7QrYh7 https://ibb.co/7dL15Js1 https://ibb.co/Jjr5QgZs

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Should I receive my money I will update this thread.

[Trêvoid]

FixedFloat has frozen 1500+ euros worth of bitcoin from me.

On August 5th I created the exchange order W4ES9H (attached screenshot). The order was marked as completed but the xmr was not paid out.

Support indicated that the order was blocked by the system and I should write to compliance@fixedfloat.com and provide proof of funding.

The Fixedfloat compliance team indicated that funds received from btc wallet 3GdtWyHMUAVkuAPQWCcv5c8tXaH8wHWNKy (coinbase) were reported as stolen and asked for proof in the form of screenshots. After I sent all the required screenshots (coinbase transaction ss, coinbase withdraw ss, bank statement) they asked for video proof as the screenshots are easy to modify.

The video was sent on August 6th at 6am GMT, and they have not released my funds until today. I have wroten emailsdaily, they always respond that they need more time to verify.

Again, the bitcoin was bought on Coinbase using Apple Pay and I provided all required information, including bank statement showing the money leaving the credit card. Also, the ‘problem’ transaction is about 190 euros but they blocked the whole exchange and are withholding 1500 euros in bitcoin from me.

At this point I believe I will not see my money again. Attached proof.

https://ibb.co/QvfL8g44 https://ibb.co/23WtxcyP https://ibb.co/sdY7Cd0J https://ibb.co/bMyNHz72

-----------------------------------------------------------------------------------
I am updating this thread to let everyone know what to expect with this service.

They have been dishonest throughout this whole process, going as far as providing me with a fake company name and address (maybe they do not know that the company list is public).

Also they are accusing me of crypto theft but they ignored me several times when I asked for even a single piece of evidence which suggests that.

Attached proof:

https://ibb.co/WdWMxp9 https://ibb.co/5h4Vs1NB https://ibb.co/Rp7QrYh7 https://ibb.co/7dL15Js1 https://ibb.co/Jjr5QgZs

--------------------------------------------------------------

Should I receive my money I will update this thread.

Sorry to hear OP,

Your case has been added. (https://bitcointalk.org/index.php?topic=5550083.msg65585279#msg65585279)

Even if you have 100% legal and clean funds FixedFloat just selectively froze your funds they are hiding behind fake “compliance” to keep people’s money.

First it’s “high risk,” then it’s a mysterious “law enforcement request” with no proof, blaming the users evidence is modified etc.

No transparency, no real evidence.

[nutildah]

We've known about this exchanger's scammy practices for a couple of years now, but this is one of the most clear-cut instances unwarranted funds confiscation I've seen yet.

First of all, the BTC address you've provided is part of a wallet with over 39 million addresses in it. Meaning, it could only belong to a major exchange such as Coinbase.

Second of all, the "legal address" for Ftrader Ltd (FixedFloat) is shared by dozens of other companies, one of which is FxCentrum, an old forex brokerage platform with dozens of scam accusations against it. I thought this review of the "House of Francis" in the Seychelles (which Ftrader Ltd lists as their office) on Google was somewhat of a good summary:



In short, my suspicions of FixedFloat going total scammer mode have gone up from 80% to 95%.

And sorry OP, but you are most likely correct in that you'll probably never see these funds again.

[dkbit98]

OP I hope your case will be solved, but I have seen many times examples of customers having problems with FixedFloat exchange, that is why I would strongly recommend everyone to stay away from that exchange.

The Fixedfloat compliance team indicated that funds received from btc wallet 3GdtWyHMUAVkuAPQWCcv5c8tXaH8wHWNKy (coinbase) were reported as stolen and asked for proof in the form of screenshots.

This is another evidence showing how stupid this idea of blacklisted addresses are, especially when every exchange can have their own blacklist and whitelist.
Maybe you should contact Coinbase and inform them how FixedFloat is claiming they are scammers 

[JollyGood]

You should have applied due-diligence before sending them your funds. Searching for them online or within the forum would have shown you warnings to stay away from them.

You must have read about their alleged hacks where crypto was allegedly stolen (but some did not believe the official explanation of a hack and concluded it was plausible it was an inside job) yet you still wanted to use their service and are now suffering the consequences.

I agree with your conclusion that the chances of you getting any funds back from FixedFloat are zero. They have a long history of complaints and should never be trusted. The pertinent question is, what will you do next?

FixedFloat has frozen 1500+ euros worth of bitcoin from me.
~snip~

[Bitcoin_Arena]

Their appetite for scamming has gone up lately and there is a flood of scam accusations about confiscated funds by them and a dozen more exchanges that behave like fixed float. Do not be fooled by the past reputation of successful transactions. Platforms like fixed float have gone full bonkers. In a world where regulations were fair and there was respect for user privacy and finance. Companies like fixed float would be heavily fined for falsely holding customer's money.

[FixedFloatScamReport2025]

Thanks all for your replies.

The list of registered companies in Seychelles is published on the government website, and Ftrader ltd is not in the list. I believe they just took a random address from Google and sent it to me and that they are not registered in any country.

If law enforcement gets involved they can DNS block the website just for this reason. Bad news is that getting anything out of a ghost company is impossible.

Also, I used FixedFloat because it was recommended to me a long time ago by a friend who used to change large amounts daily and never had a problem. After the alleged hack he warned me that services like this will probably never be the same again and it is better to stay away. I foolishly ignored him.

For now I will continue to send them an email every few days as the documents and videos I sent them prove the legit source of funds beyond reasonable doubt.

Do you recommend any automated exchange service in the 1-2-3% fee range?

[nutildah]

The list of registered companies in Seychelles is published on the government website, and Ftrader ltd is not in the list. I believe they just took a random address from Google and sent it to me and that they are not registered in any country.

I think they are actually registered somewhere as a company as they were forced to send several million dollars worth of XMR to the US government by court order.

https://www.bleepingcomputer.com/news/security/us-seizes-23-million-in-crypto-stolen-via-password-manager-breach/

Despite the threat actors' efforts, law enforcement agents traced $23,604,815.09 of the stolen digital assets between June 2024 and February 2025 to the following cryptocurrency exchanges: OKX, Payward Interactive, Inc. (dba Kraken), WhiteBIT, AscendEX Technology SRL, Ftrader Ltd (dba FixedFloat), SwapSpace LLC, and Rabbit Finance LLC (dba CoinRabbit).

https://legacy.www.documentcloud.org/documents/25555236-merged_42402_-1-1741359918

So they do answer to somebody. Not that it changes the reality of the situation, in that they are vastly overzealous of user coin origin, for the likely purpose of trying to rip off defenseless customers.

[Bitcoin_Arena]

Do you recommend any automated exchange service in the 1-2-3% fee range?

The best place to start from is with exchange services that will never ask you for any KYC verifications (or do not have those stupid KYC/AML policies).
Bookmark these websites (they are privacy leaning and try to grade exchanges and other services that don't require KYC and those that do).
1. https://kycnot.me
2. https://bitmixlist.org
3. https://bitlist.co/exchanges

Please always ensure you look through the Terms of service. Once you see anything like they reserve to ask for KYC verification at any time, be very cautions of that instant exchange.

[dkbit98]

Do you recommend any automated exchange service in the 1-2-3% fee range?

I would be careful with most automated exchanges, but you can check the best rates in aggregator websites like OrangeFren and Trocador.
Thorchain is another option that is more decentralized and safer to use, and I see more people using CCE.Cash that is very active in bitcointalk forum in last few weeks.
Note that I am not recommend blindly using any exchange without doing research and accepting risks, especially after eXch shutdown.

[scammedbyff]

At this point I believe I will not see my money again.

Ugh...I'm sorry this happened to you too. Fortunately your loss was smaller than mine and they didn't give you the same run-around through Tropcador (see my main thread for more on my story).

I'm working on a long-term strategy to recover funds and hopefully get FixedFloat shut down for good, but this would be more effective in collaboration with more of their victims.

Please send me a PM so I can share more details with you privately.

[JollyGood]

It seems as though you are in the process of taking some sort of group action against the Fixed Float owners. In order to make an impact you would need to have the backing of victims. How many people have stepped forward to be part of your group?