bitstamp - KYC insanity

[rob2360a]

For all those struggling with KYC'ing when trying to get money out...

I am a long time fully ID verified user of Bitstamp - wiring money in, buying BTC, moving to local market and selling.
A week ago now I wired ~48,000 USD to them and rather than crediting my account with funds they requested in a friendly way for more KYC information due to size and frequency - I do buy a lot from them. I replied fairly comprehensively within an hour.

However, and this is the gripe, not a squeak from them over 2.5 days later. My issue is not their need to do KYC, I understand that. It's the hold-to-ransom , we have your money so sit and wait, don't care attitude.

They are a pretty good company but this piece is really poorly managed. They could have asked me to complete their questionnaire weeks back, taken their time and then we'd both be happy. But no, they freeze your account out of no-where, lock up your funds as long as they like, don't respond to support messages and erase heaps of goodwill.

[HerrAndreas]

I am in the same situation over here.

Answered all their questions and sent hi-res passport scan, just to have them asking me for proof of the origin of the funds transferred there.
How should I do that?
I sent them my last bank statement and really hope this will do the job, so I can get back to business.

But I am seriously pissed off at them for not saying anything before hand, but to wait until they sit on most of my trading funds and hold them ransom.

I truelly feel GRRRRR!

[mintymark]

I am in the same position.

Dont really know how to comply without posting massive amounts of personal data.

I think I am going to ask for returnb of money and they try to find out specifically whats required.

Advice?

[rob2360a]

It did get sorted last week on Thursday . As I said in my first post my complaint is around the process rather than the requirement to KYC. A heads-up and a 'unless you come back to us timely then we will have no option to...' would be a far more sensible approach.