Bitcoins disappear with withdrawal from Bitcoin-24 ... Please help

[BitCoinWatch]

Hi all,

Hopefully you can help me out with a big issue here ...   

Almost a week ago I withdrew a number of BTCs from my account in Bitcoin-24. I sent the bitcoins to my address of mt-gox, but they have now shown up so far (while the amount has been substracted from my bitcoin-24 wallet).

I have searched for the target address into blockchain.info and I can see no trace of this bitcoin transfer ... There also is no track of the BTCs in the transaction record of the site. As far as I know, the site still allows to withdraw bitcoins (this option was previously disabled) so I do not know what could have gone wrong...

I have submitted several tickets to bitcoin-24 (I would call them something else but I am trying to keep calm) with no answer ... 

Is there something else I can do to try to locate these bitcoins? Any help would be much appreciated.

Thanks

[Hfertig]

I thought Bitcoin-24 shut its doors a long time ago. I tried to access the site and it is not possible. How were you able to login and transfer bitcoins ?

They are currently in the works to pay out fiat, but only if it was not used to trade bitcoins.

German fiat holders are able to claim their funds and will be receiving 72% for now, but only with full KYC checks. Here the docs....

https://bitcoin-24.com/download/2013_12_06_de.pdf
https://bitcoin-24.com/download/2013_12_06_en.pdf

Are we speaking about the same Bitcoin-24 ?

[BitCoinWatch]

Hi hfertig,

Thanks for the reply

Yes, we are talking about the same bitcoin24. I can log in no problem with any of my two accounts there. I can as well withdraw bitcoins but no fiat money. Not sure why you can't login thou...

Assuming that there was no problem with bitcoin24, do you see any explanation on how the bitcoins could have gone missing when doing the transfer and how is it possible that the target address does not show up on the  blockchain?

[ZephramC]

I shall say that I have similar problem. After Bitcoin-24 closure (and after some time to consolidate things) it was possible to withdraw bitcoins (but not the fiat). Withdraws were done (after logging and after request) manually. I have successfully withdrawn some of my BTC balance (not all of it) in April 2013. Basically I got email with code which I entered on site. It worked, I got my bitcoins.

But... I left some balance there unwithdrawn. When I asked for another withdrawal in November 2013, process was the same. Email with code, entering the code, reduction of balance, but nothing arrived this time. I expected this to take some time. They are dealing with fiat issues after all. After a month, in December, I opened a ticked because nothing arrived. (I can still log on, but the BTC balance is reduced.) Today I opened another ticket as the first one is yet unanswered.

[Grinder]

Why wouldn't you withdraw all your coins from a failed exchange as soon as you got the chance? You snooze, you lose...

[ZephramC]

Why wouldn't you withdraw all your coins from a failed exchange as soon as you got the chance? You snooze, you lose...

Because it was otherwise decent exchange and I wanted to support them and give them some time to make things right.