(SnapCard) BitPay overpaid

[ShibaWow]

I was purchasing something at SnapCard and accidently paid 0.36BTC instead of 0.036BTC

I got a message
You have overpaid, request a refund

Clicking the button I got an MS error, so I contacted SnapCard support which told me to contact BitPay

I sent them an e-mail and got this



I provided my address right away and it's been 2 days, still no response

Has anyone encountered this already and do you know how long these refunds take?  

[ShibaWow]

got my money back, guess it took that long because they don't work over weekends or something