coin-swap.net- i lost my phone for google authentic

[vanphi89]

  hello everybody!
yesterday, i lost my phone, then i dont have code of google authentic for login.
After that, i mail to support@coin-swap.net  to ask them reset my password but they dont reply me.
im feel so sad.
Now, i dont know to do anything, i just wait them reply me 
do anyone in this forum lose your phone use google authentic?
What can i do now to login my account?
 

[Rannasha]

When you activate the Google Authenticator on the website, you're shown a QR code and a text code. Next time: Make a copy of these, store the copy safely (what I do is to print out the page, scan the QR code from the print, put the print in a safe place). In the event that you lose your phone, you can find any other compatible phone or tablet and restore access with the backup.

If you don't have this, then the only thing you can do is wait for customer support to help you.

[vanphi89]

today is three day, i stll get their mail ? 

[vanphi89]

4 days and they dont reply me 

[Justin00]

I hate google autheticator how you can't back up the bloody codes without rooting the phone.
Obviously you can save initial code/qr thingo when you setup each code.... but would be nice if you back it all up....

Last time I did it I had to root phone.. go into the hidden system mode and access the db it was stored in..

Sorry my post doesn't help heh... just ranting :p

Hope they get back to you soon and sort out your issues though.

[vanphi89]

now, i still wait