Avoid Cryptsy

Over 6 hours with BTC stuck in pending, can't convert to fiat and watching the exchange rate drop. 5 tickets plus messages to staff on here with no response. Absolutely ridiculous. How the fuck can you guys run an exchange like this?

EDIT: After 8 hours, finally processed. I cannot recommend continued use of their service after such a delay. Incredibly unprofessional and slow. As an exchange, especially with a request during normal business hours of not what I'd consider a small amount, this is unacceptable. Use at your own risk. The icing on the cake is the four recommendations to speed things up:

"1) Add 2FA security - This tells us the withdraw that was initiated was done by the actual owner of account, and will prevent an unauthorized withdrawal in case your computer becomes compromised.
(settings page)

2) Create Pre - Approved withdraw addresses for coins you know you will be withdrawing frequently. (settings page)

3) Always withdraw to same withdraw address - This tells us the coins are going to a previously used address and are less likely going to a hacker who will generate a new address not already used.

4) Do not login to Cryptsy using TOR or any other means that conceals the true origin of user. (Hackers typically will use TOR)"

1. Already use 2FA
2. I'm a fan of fresh BTC addresses for each TX
3. See 3
4. Didn't use TOR or any other obfuscation for login.