This reminds me of the recent incident with the ATM machine, which was delayed on shipping by several months, and the buyers were sent a broken machine, and were not given any customer support. Social media like reddit, is a good way to bring these people to everyone's attention.
Very similar.
Finally they contact me this morning, I have provided them with this Bitcoin address 15bbcFxCe9vM6f6VLcskcXe7Z1WUUzY8Tv to clear up the matter. Once a refund hits that address EasyBit, myself, and the community at a whole can consider this matter resolved.