So apparently someone hacked my cryptsy account a week ago and i contacted support and the customer security manager Horus locked my account for my protection. The bitcoin transaction was attempted to be withdrawn but was pending for hours. I told them to cancel the pending transaction since it was not me which I saw they did and refunded the coin to my account. I then get my account locked and He replied with the following:
Please immediately do a full and thorough virus/malware scan on any
system that you connect to Cryptsy with.
Please also delete any crypto related browser extensions you may have
recently downloaded.
If you use the same information across multiple sites, please change your
passwords AFTER you
do a full and thorough virus/malware scan.
Once you are sure that your system is clean, please create a clean, new
email address for me
to apply to your account. I can then help you to regain full control of
your account.
Thank you,
Horus
Cryptsy Security
I followed his instructions and apparently he locked my account minutes after the message. I replied saying I did what he requested, added 2FA, changed PW and wanted my account back. Its now been 5 days and still no response. Any suggestions has anyone experienced anything like this before. I could understand a few days but I have been waiting since last Wednesday for my account to be unlocked.
