The other day, a friend and I placed orders on bitinstant. We placed a total of 4 orders and the payment went smoothly. I received all 4 receipts to my email, and I have all the bank receipts at hand. My friend told me she has received one of the payments, but she hasn't received the other. I haven't received either of mine. She emailed the company to have them ask why she placed an order over the limit, and they asked to see her ID and utility bills. This is new to me from bitinstant, why have they become so hostile? Last time I placed an order over the limit and they took care of it immediately. I sent them my receipts last time and they corrected it within an hour. This time, it's been almost a day and they haven't responded to my friend's email, and they aren't being very consumer-friendly. Both my friend and I made sure to keep the limit in mind, but the customer service rep has given us a negative response like this and isn't even responding. I think the site is great, and I would like to keep doing business with them, but the customer service and "24/7 response" isn't looking too great right now.
Edit: I'm just asking to see if anyone has had this problem before, and if anyone from Bitinstant could please chime in and help me resolve this
Hey,
I apologized if we seem hostile, totally not our intentions. We are here to protect your privacy.
You have to understand that we don't have limits for our own benefit, if it was up to us, you could transfer millions!
Since she/you did Moneygram deposits, so close together, the same amount and similar locations, they immediately got flagged since it was almost double our daily limits.
Right now Moneygram has not paid us for these, and because of it is threatening our accounts with them. We have a very good relationship, so I think they are empty threats.
I am doing my best and the worst case scenario is your funds will just be refunded to you in cash. If you can send me your ID now, I can get it unfrozen tonight, but if not, your gonna have to wait until Mone-Tues when I can get my exec on the phone.
I hope my answer was transparent enough for you, feel free to PM or email me with any questions
-Charlie
