BEWARE: IGOT.COM running a scam?

[WINNIE_POOL]

Dear all,
I deposit bitcoin to igot.com completed with 3x BTC 2015-05-12.
After I sold BTC to USD and withdrawn to my bank.

Rule of igot.com: http://help.igot.com/customer/portal/articles/1388394-how-do-i-withdraw-fiat-currency-from-my-igot-account-

It will take 1 to 5 business days for your withdrawal to show up in your bank account. Larger amounts may take longer. Please allow at least five business days. If the funds have not arrived after this period, please raise a support ticket from within your account or email hello@igot.com so we can track your payment.

And true, this is answer of support igot.com:

Dear Customer,

Thank you for contacting igot.com.

International wires can take between 10 to 15 business days.
We hope this has resolved the issue to your satisfaction. Please do not hesitate to contact us if you have any further questions.

Regards,

igot Support

I am waiting to 10 days but nothing happen and still pending, I send ticket:

Please cancel my withdrawal USD to bank. It's too long to process and I can't waiting. I will continue trading & withdraw BTC later.

But 3 days next no answer from supporter, I continue message:

3 days ago and I not see any info from supporter. Are u working?

Continue, I read this forum and know Dan support, I continue sent email to Dan and several days next USD reback to my account.

I use USD buy BTC with their price and huge fee 1%. I accept the losses to withdraw btc to my wallet.

BUT, WHEN I WITHDRAW BTC TO MY WALLET, IT CONTINUE TO PENDING AGAIN. ALMOST OTHER EXCHANGE PROCESS IT IMMEDIATELY.

Send ticket to supporter at 2015-5-21 and they answer:

Dear Customer,

Thank you for your email.
This is a very crucial update.
We simply do not want to risk losing bitcoin while this is happening.

Our team is working on this right now and we will resolve this as soon as we can.

Unfortunately, this is taking longer than expected but we expect it to return back to normal early next week.

Please accept our sincere apologies.

Rest assured, the services will be resumed as soon as this is resolved.

Regards,

igot Support

And after 1 week with no anything change, I continue to ticket and they answered:

Dear Customer,

Thank you for your email.

Our system upgrade is taking longer than expected due to some complications.

We expect the service to return to normal in the next few days.

Please accept our apologies for the inconvenience.

You can buy, sell, and deposit bitcoin in the meantime. Withdrawals are affected during this upgrade.

Rest assured, our team is working round the clock to get this resolved very soon.

If you would like to sell your bitcoin instead, please let me know and we can offer $5 above our sell price.

Regards,

igot Support

Thus, summary of my withdraw btc:

2015-06-04 07:25:59 +0700   16AnDHvbGN........NQFNFL9    34.52080000 BTC
Fee: 0.00050000 BTC   
Pending
2015-05-30 07:13:16 +0700   16AnDHvbGN........NQFNFL9    0.50000000 BTC
Fee: 0.00050000 BTC   
Cancelled
2015-05-25 13:51:04 +0700   16AnDHvbGN........NQFNFL9    34.52080000 BTC
Fee: 0.00050000 BTC   
Cancelled
2015-05-21 19:46:55 +0700   16AnDHvbGN........NQFNFL9     34.52080000 BTC
Fee: 0.00050000 BTC   
Cancelled

From 20015-05-21 to now, I still don't receive my bitcoin.

I email to daninel many times anh he does not solve anything for me.

Are they scam me? and How do I have to get a refund? Anyone in Australia help me?

I will continue post to other forums and request additional assistance. Tks

https://i.imgur.com/h1CTHTe.png
https://i.imgur.com/ar7eQ0o.png
https://i.imgur.com/YTB4fO1.png
https://i.imgur.com/LqtxK5t.png

[twister]

I have seen some previous users also reporting this issue couple of times in the past but it was later resolved, I can't say if they are a scam but they do take too much time for withdrawals, either it's bitcoin or bank transfer which is completely not acceptable but after seeing their dealings I wouldn't recommend anyone using their exchange.

Keep calm and be in touch with their support, see if they have a phone number and try calling them and I truly hope you can get your coins back.

Here are two users that seem to represent igot on bitcointalk, try to see if you can resolve your problems through them, just be careful and don't give away any sensitive information regarding your account.

https://bitcointalk.org/index.php?action=profile;u=501304
https://bitcointalk.org/index.php?action=profile;u=209361

[Icardi09]

Thank you for info

[hendra147]

not only you get this
to tally IGOT IS SCAM

http://www.reddit.com/r/Bitcoin/comments/2knol8/warning_igotcom_is_a_scam/
https://bitcointalk.org/index.php?topic=1072167.0

btw thank's for your information

[dan_igot]

Hi, Dan from igot here.

Unfortunately we had a couple of issues that caused delays to users withdrawals (an explanation was published on various social media platforms, as well as in users' accounts). We are now running a normal service and this user did get his funds soon after this post. We'd like to apologise for the inconvenience and assure you that igot is a legitimate company working to bring a wide range of bitcoin services to users around the globe.

[baristor]

Hi, Dan from igot here.

Unfortunately we had a couple of issues that caused delays to users withdrawals (an explanation was published on various social media platforms, as well as in users' accounts). We are now running a normal service and this user did get his funds soon after this post. We'd like to apologise for the inconvenience and assure you that igot is a legitimate company working to bring a wide range of bitcoin services to users around the globe.

Normal service ? My transactions are pending since last 2 weeks no reply from support,

I think they are exiting soon, no reassurance too,

They payed well for about a year.