I'm submitting this post to find out what people's experience has been with service of their S5. They have had mine since May 19. My email chain is long and I'm now going to start putting this out there. Please share your experience so i know that i'm not the only way.
Thank you in advance
I've always had great luck, and been treated well. Never had an issue with using them.
What is happening with your miner? If you tell us more of the story it's possible you might be able to get help.
One day I was out, and the internet went down. When I came back, got the internet working, I noticed my S5 was only at 500Gh/s or so. Tried to get it back working and noticed a whole board was out. I contacted US service, and they sent me through the steps to make sure it's the PCB. Well it was, and they told me to send the machine into service. Well the received the machine on the 19th of May, and I have been waiting since then.
US Service told me they were having a hard time getting in contact with Bitmain. When I contacted Bitmain, they stated:
Hi,
We didn't get any info from US RMA center requesting us to arrange the good replacement.
1. have you returned the defective board? which part is returned in details?
2. I didn't find the returning tracking number in ticket as well, may you kindly help to provide it?
Sorry to keep you waiting and thanks for your help in advance.
Best Regards
BITMAIN
So the ball was dropped and I'm missing out on quality hashing time. I haven't had any problems with my other Antminers, this is the first one. I would like to be compensated for "their" mess up. Whoever "they" may be.
