Dear Team of bitcoin Pros.
My name is Jeff and I just recently joined Carbon Wallet after seeing how secure their site is and (what I thought was reliable). Well here is the bottom line:
1) I created a Carbon Wallet account on pc that my cell phone communicates with (I scan a qr code with my cell) that acts just like a key aka "Carbon Key" (ok...makes sense...NOBODY has my phone but me)
2) when I am logged in however, the site asks for a Passphrase (6 words) that is different from my (phone/carbon key which is 12 word passphrase).
3) Does anybody here have a Carbon Wallet acct. If not please go to carbonwallet.com It takes seconds.. and you will actually see the quick process. My problem is this: I was able to transfer funds (receive bitcoins) easy....
BUT sending funds out requires a 6 word that I never got from the start. I have my private key (encrypted) but not the actual words or passphrase that that translates into.
I know if I provide this info to a Pro...they can help me decrypt this into 6 words. And if/when they do, you have my words that I will be happy to give them a tip.
WHAT IS WILD IS THAT CARBON WALLET SUPPORT cannot even help me?? IT is that secure?? How do I trust giving my private key for this account to send to another wallet or exchange. My funds for now are locked in. This is my hard work/earnings that is sitting in the air. Nobody, not even myself OR Carbon Wallet (creator of this site) cannot get to it....so they say
Please HELP. Need that Hero. I will stand by. THANK YOU.
