I withdrew my epayinfo balance 0.00010050 BTC to my bitcoin address on 25th of February 2017 and I saw it on epayinfo payout history. The date is 2017/2/28. It is also mentioned at epayinfo total paid balance. My balance was also deducted 0.00010050 BTC. But, I don't receive it on my bitcoin address until now. This is the detail:
wwwdotblocktraildotcom/BTC/tx/adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04
(please change dot with . to open it, I avoid live link)
I saw unconfirmed status when I open it. When I will receive the balance? It is my first time withdraw balance from epayinfo. I already contacted epayinfo email, but I still don't get reply.
I think ePay has nothing to do with it. Your transaction is stuck on blockchain and still unconfirmed. This could help you
https://www.viabtc.com/tools/txaccelerator/