Have your tried their support ? They're super responsive .
Hahahaha, on weekend yeah they super lazy, thats for sure.
After weekend op will get attention he needs.
If IP didnt changed that means you must have so affiliation with other scammy account. Maybe on that campus/school IP someone scammed someone and thats why they flagged you.
Btc are safe and never gonna be lost. But make sure all verification is up to date when they ask you to do it/DO IT!
They were super responsive whenever I had a query about something but since account went to forced holiday for no reason there has been no reply.
Been on there forum and many other people with same issue and have not heard back.
Very bad service as trusted the company and now they don't provide information especially when my account is verified and trusted with all ID's provided