How did Poloniex become the biggest altcoin exchange despite being hacked?
Was it the services or? Asking to learn
Poloniex did able to catch up and back again to the track. After those problems experienced in this exchange site, they well developed their whole system and works on how to deal properly with their customer.
As you can see, like others mentioned here already, they have a good suppport which one of the major factor why people will consider to use an exchange. Since response is quick, people have an assurance that their concern will able to handled properly without even waiting for so much days like other exchanges is doing. Aside from that, they are establishing a good percentage of volume everyday which traders wants.