You can see it in your Bitmain account under orders.
It appears my order details about the two non-working parts are on that page with zero fees to be collected. With todays date.
Also notes:
As soon as your payment is received in full you will receive email confirmation with order delivery details.
You may send payments from multiple accounts to reach the total required.
Pay Details
Pay 0 BTC
Pay Confirm 0 BTC
Date
Order Details
Product Total
矿机维修售后服务 × 1
0 BTC
Coupon
Hashboard S9(12.93T 600M) x 1
BB Board（S9-C5） x 1
Shipping
UPS
0 BTC
Order Total: 0 BTC
As far as I can tell, they are going to replace the parts with 0 BTC fees.
However, I should add nothing is crystal clear. It looks like they will be shipping it back to me as soon a 0 fees are collected.
I can only assume these will be replaced /new boards. And not the unrepaired boards I sent to them. That would be a shocker!
p.s. It would seem with all of the Western educated staff they must have on their payrolls that they could offer up web pages and correspondence which are clearer to understand and less-vague to us Westerners.
I will say that the person I did initial trouble-shooting with, her name was "Barbara", could indeed communicate with me pretty well and answered my questions in an easy-to-understand fashion.
I guess I will know for SURE when I get the package and open it. Because when I was trouble-shooting the parts, I put a small number in pencil onto each board to identify it from the others when I was switching the boards around.
Wish me luck on my first (and hopefully last Bitmain Tech return!!
It seems like it has gone well! I pray that nothing gets "damaged" on its return trip to me!
Best wishes everyone.
