Fortunejack are scammers, With Proof!

[juanmatt]

Full story:

On the 8th of March, I was betting on FortuneJack, suddenly my account gets logged out, and moments later I get an email from support@fortunejack.com telling me that someone has made a withdrawal, which I ofcourse denied and told them to cancel it immidietely. I will show you the screeenshots of our Email conversation here.

https://gyazo.com/c6b17b565786dad605315b4012e83041


They asked me what account I'd like to keep, and I explained and told them I'd like to keep the one I was only playing on, right after that, within minutes, my account gets blocked, no response at all from Fortunejack, and they refused to give any explanations.


I tried for days contactnig them on live support, finally I get some response. and here it goes:

https://gyazo.com/31cfd28187c8b5ef9cde2b416e51f1a5

https://gyazo.com/4244ad1a02c61cb02a3e431fe3bc2b95

https://gyazo.com/07b65430e4c7ddecf8cad6b175dbaabc

https://gyazo.com/46e77b6b86a6bbd360c318e84f890a48

https://gyazo.com/c6b17b565786dad605315b4012e83041



So, they won't give me an explaination why they closed my Account, no ToS was broken, I'd say, stay far away from this site, regards.

[Hhampuz]

"No ToS was broken" you say yet if you do read the terms you are not allowed to have more than 1 account, which you have admitted to having.. The way I see it, they have every right to close your account without giving you the money that was inside any of the numreous ones you had. That email they sent was probably a bait email to see if you actually did have several accounts (which you again, admitted to having).

/Close

[xandry]

They asked me what account I'd like to keep, and I explained and told them I'd like to keep the one I was only playing on

Just interesting, how many accounts do you have and how they have understood it?

[carlfebz2]

"No ToS was broken" you say yet if you do read the terms you are not allowed to have more than 1 account, which you have admitted to having.. The way I see it, they have every right to close your account without giving you the money that was inside any of the numreous ones you had. That email they sent was probably a bait email to see if you actually did have several accounts (which you again, admitted to having).

/Close

FJ do really have the right yet its already being mentioned in ToS in the very first place that multi accounting is really a violation and any related matter will not be tolerated.Just like on whats being asked above how many accounts is involved on this one? Any amounts that had been won thru means of cheat will really not be considered and even other reputable gambling sites would really have the same decision to this one.

[babygun]

Only make 1 account at all betting sites (or all sites in general). I have seen many of this cases saying that the site (not only FJ) doesn't want to pay and all insist that they haven't done something wrong, except making multiple accounts lol.

[juanmatt]

"No ToS was broken" you say yet if you do read the terms you are not allowed to have more than 1 account, which you have admitted to having.. The way I see it, they have every right to close your account without giving you the money that was inside any of the numreous ones you had. That email they sent was probably a bait email to see if you actually did have several accounts (which you again, admitted to having).

/Close

What you mean bait ? Do you work for them?

[juanmatt]

They asked me what account I'd like to keep, and I explained and told them I'd like to keep the one I was only playing on

Just interesting, how many accounts do you have and how they have understood it?

I had two accounts.. But I barely used the other one, plus they even told me what account I'd like to keep playing on and the other would be suspended, I never had a problem withdrawing before, why now?

https://gyazo.com/75a7cdcb2a1672e560bb275100291c8c

/end

[xandry]

As the final - the problem is solved in an official FortuneJack thread:

Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

Maybe the author will add [RESOLVED] tag or something like that...