Glitch on FortuneJack {please read}

[neochiny]

@OP, Any updates regarding this issue? Has it been addressed/fixed yet? What did their support say? I really wanna know what happens, how their support would actually handle this because from what I can see, it's been pretty much brushed off as a 'visual bug which has no effect on the outcome'.

We highly appreciate your input, but the visual bug at question has already been reported and our top specialists in technical field are working to have it resolved ASAP. It is a visual bug and does not affect the outcome of the game in any way.

*Does this mean they already knew about the bug even before you posted this?
*Also, how do the players know it's really just a 'visual bug' and the wins (even though they're shown as losses) is actually being credited to the account? Urgh. Who knows I guess.

[elsha]

Come  on people it's just  a visualizzare bug: like the one happened to a trafficlight  I was crossing today.

written with tapatalk from the hospital

[stingers]

We highly appreciate your input, but the visual bug at question has already been reported and our top specialists in technical field are working to have it resolved ASAP. It is a visual bug and does not affect the outcome of the game in any way.

Incorrect. The 'visual' bug makes players to make the opposite bet. You have an obligation to compensate OP for his losses and time.

Your top specialists in the technical field are taking too much time for fixing this 'visual' bug. OP reported it a week ago. A bug bounty for OP is well deserved.

Yes, you're right. I have a habit of betting "under" when I auto roll, because I find it lucky. And if that bug wouldn't have been there then I surely would have won those bets. So as the bug wasn't a very serious one, but still it was a bug that made me loose money, so I dont demand any bounties, but I am sure, I deserve a refund.

[stingers]

It is a visual bug and does not affect the outcome of the game in any way.

He wagered on < (less than) 52.7



The outcome was 17.26, so it should of been a winner.  (17.26 this number is < (less than) 52.7)

The outcome appeared as a loser:

Is the visual bug you're referring to the fact that it appears as if he lost the bet, but really he was paid?
(OP, can you confirm you were not paid?  Were you paying enough attention to balance?)

If the user was not paid, you should pay him immediately + extra for what a pain in the ass this has been for him.
Also, you should apologize to him for the bug and also for taking so long to respond to him

Well if this visual bug wasn't there I claim that I would have betted under and would have won it, I was not paid for my loss and still have not been paid. Also paying exta is up to them, but I well deserve a refund for my losses (approx .04BtC)

[stingers]

Contacted FortuneJack chat a few days ago, I was then told that I'll be contacted in 24 hours, in 24 hrs I just got a reply that my issue was being looked at. Its been 5-6 days from then and I haven't received any response/refund.
Absolutely 0 customer service.

[Glucose]

We highly appreciate your input, but the visual bug at question has already been reported and our top specialists in technical field are working to have it resolved ASAP. It is a visual bug and does not affect the outcome of the game in any way.

I agree with others : It's incorrect.

Be serious and refund OP. It's not even a lot of money.

[TwitchySeal]

[stingers]

Okay this has been resolved.

Got a message from FJ :

Dear User,

Thank you for contacting FortuneJack support team!

We have reviewed your report and checked it with technical group as well as our administration.

We appreciate giving our casino your time and thoughts and reporting the issue at question.

FortuneJack is crediting you with 0.3 BTC including Bug Bounty for your troubles.


Thank you for playing with FortuneJack! Feel free to contact us 24/7 if you have any additional questions. Good Luck and have a great day!

I confirm that my FJ account has been credited with 0.3 BTC
Better late than never!
Thanks everyone for the support.

[ndnh]

Okay this has been resolved.

Glad to hear!

Your bump yesterday helped.

Removed the trust feedback added yesterday and PM'd Darkstar_

[singaporedollar]

Okay this has been resolved.

Got a message from FJ :

Dear User,

Thank you for contacting FortuneJack support team!

We have reviewed your report and checked it with technical group as well as our administration.

We appreciate giving our casino your time and thoughts and reporting the issue at question.

FortuneJack is crediting you with 0.3 BTC including Bug Bounty for your troubles.


Thank you for playing with FortuneJack! Feel free to contact us 24/7 if you have any additional questions. Good Luck and have a great day!

I confirm that my FJ account has been credited with 0.3 BTC
Better late than never!
Thanks everyone for the support.

Nice to hear that, so they also refunded your losses to wins, right?