My message comes 2 hours after your post. Give them sometime to respond. They have an excellent team. Also, they do sleep.
ahbritto, I agree that they have an excellent team. Don't understand your 2 hours remark. And yes, they do sleep, but it was 2-3 p.m. their time when I sent my support request, so it's not like I'm e-mailing them at 12 p.m. and wondering why they are not responding. There's no need for sarcasm.
Also, I posted this for other people's benefit as much as for mine. Users have the right to know if their payment will be delayed by an unknown amount of time, particularly if they are trying to do a time-sensitive transaction such as arbitrage (which gives us all liquidity, Ripple included).